Skip to main content
L
lauriel86344422
Participant
March 3, 2019
Question

Can't change email Adobe digital Editions desktop App

  • March 3, 2019
  • 1 reply
  • 377 views

Hi,

I have changed my email and password on the Adobe Website. Then I found that my Adobe Digital Editions Desktop App is still associated with my old email address and my old password (which I no longer have)

When I try and associate it with my new email and password it will not let me because I don't have the original password.

I have tried deleting it and downloading it again but it is the same thing

Please help

Thank you

    1 reply

    benjaminh81902297
    benjaminh81902297
    Participating Frequently
    February 21, 2020

    Did you ever get an answer to this? I have the same problem!!

    benjaminh81902297
    benjaminh81902297
    Participating Frequently
    February 21, 2020

    Found this worked from where someone else had asked - just incase you are still stuck:

    Windows:

        Close all applications.
        Press WINDOWS + R.
        In the Open text box, type regedit and then press Enter. The Registry Editor opens.
        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
        Remove the Adept Folder.
        In the Confirm Key Delete dialog, click OK.
        Close the Registry Editor.
        Open Adobe Digital Editions and reauthorize..

    Macintosh:

        quit Adobe Digital Editions.
        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
        Open Adobe Digital Editions and reauthorize.

      P
      pacreery
      Participant
      April 16, 2025

      Thank you. This solved my problem today. Appreciate it.

       

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices