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R
Reel Cowboys
Inspiring
October 23, 2022
Question

Can't De-Authorize my account

  • October 23, 2022
  • 1 reply
  • 183 views

I am trying to open an acsm ebook from my public library online. It was working before, but now ADE gives me an
"Error! Check Activation" message.

 

So I check my activation and everything is in place. I Go to "Deauthorize my computer." I put in the username and password (tested on the Adobe site), press the "Continue" button, Then I am given the option to "Erase Authorization." When I do that, it just comes back to the the login screen. I have uninstalled and reinstalled several times, no change.

 

Ideas?

      This topic has been closed for replies.

      1 reply

      R
      Reel CowboysAuthor
      Inspiring
      October 24, 2022

      I just found this solution.

      _____________________

      Windows:

      Choose Start > Run.

      In the Open text box, type regedit and then press Enter. The Registry Editor opens.

      In the left pane of the Registry Editor, locate the following registry key:

      HKEY_CURRENT_USER\Software\Adobe\Adept

      Right-click the Adept key and choose Delete.

      In the Confirm Key Delete dialog, click OK.

      Your authorization will be deleted.

      ADE will be deauthorized now.

      Now Authorize ADE again

      _____________________

      I hope it helps another person with the same problem,

        K
        KevAnderson
        Participating Frequently
        April 1, 2023

        You are the best!

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