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beckyw8451769
beckyw8451769
Participant
December 1, 2016
Question

can't deauthorize adobe digital editions

  • December 1, 2016
  • 4 replies
  • 700 views

I have a macbook pro and when I try to open an acsm file I get an error message.  I read online to deauthorize and reauthorize ADE, however, I keep receiving a message that I cannot deauthorize and to try later.  Does anyone know how I can deauthorize it?  If not, how do I complete remove ADE from my mac so that if/when I reinstall it, it asks me to authorize, instead of pulling up my authorization info.

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    4 replies

    K
    KARSCHA
    Participant
    June 21, 2020

    METOO!

    cannadutch
    cannadutch
    Participant
    July 11, 2017

    I have the same problem with my PC. I tried to delete the adept key (as suggested in the support files) but it won't let me.

    A
    Anonymous
    January 26, 2017

    Same issue here!!

    geoffb20488620
    geoffb20488620
    Participant
    July 11, 2017

    Same issue with me. Still no suggestions??

    xtine4329
    xtine4329
    Participant
    January 11, 2017

    I have exactly the same issue.  Mac laptop.  Have changed password to make sure there's no issue.  I get a screen that says, "Cannot deauthorize, please try again later."   ADE is totally inaccessible.  Advice, please!

    K
    karenfloydpianoplayer
    Participant
    May 28, 2018

    I get the same thing! Won't let me deauthorize.

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