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blackie 56
Participant
May 25, 2012
Question

Can't download Ebook from my local library

  • May 25, 2012
  • 1 reply
  • 5150 views

When I download an ebook from my local library using ADE it won't download it into my ADE library only unto my computer (the book doesn't appear in my ADE libarary) so I can't transfer it to my Kobo.  Both my Kobo and my Mac computer are activated with ADE.  This function worked perfectly until last week so I tried uninstalling and reinstalling but with no success.  Help!

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    1 reply

    F
    Frustrated in AZ
    Participating Frequently
    May 25, 2012

    Reinstalling the software normally will not fix this kind of issue.

    I'm not sure what 'feedback' you got from ADE when you did the

    download. You should not have to go through this process. IF you have

    registered with Adobe and obtained an Adobe ID, and then downloaded and

    installed ADE, it will carry the registration information with it.

    Libraries generally use Overdrive software, which checks for registered

    copies of ADE or other ebook software on your computer during their

    download process. When Overdrive finds that information, it will activate

    ADE during the download process.

    The normal process is:

    Find the ebook on the library site and go through whatever process they

    have to download it to your computer.

    When the download starts, you should have an option as to whether to OPEN

    or SAVE the ebook, and where to store it. Usually, when ADE is installed,

    the location will be where the ADE library is located (My Digital Editions

    folder).

    Choose SAVE. The library will continue with the download process, open

    ADE, and the ebook should appear in your ADE library.

    Of course things can go wrong. For starters, if you did not register with

    Adobe before you downloaded and installed ADE, then ADE might not open at

    all, and the library will download the pointer file (ebooktitle.ascm) to

    your computer. If this occurs, then you can 'grab' the ebook by finding

    the file, then right-clicking on it and choosing 'Open With' from the

    drop-down menu. ADE should show up in the list of programs that appear.

    Choose ADE, and ADE should start to open the file.

    ADE might open the ebook in Reading mode. If it does, then close the

    ebook. Then, go to Library mode, and click on the small arrow next to the

    word 'Library'. A drop-down menu will appear. Select 'Add Item To

    Library', and ADE will open another window asking you to tell it what ebook

    and where that ebook is. Fill in the information and ADE will add the

    ebook to your library.

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    B
    blackie 56Author
    Participant
    May 26, 2012

    Thanks for your email. I am registered with ADE (when I checked on ADE it says my computer is authorized). Do I also have to be authorized with the Overdrive program?

    I tried your suggestion with choosing save instead of open and an error came up saying:

    Error on local file open #2038

    Path:/users/janeicesalvail/Downloads/LastStorytellerANovel.9780679644224-3.acsm.

    Also when I chose Save I checked the box to say always Save on this computer and I probably shouldn't have cause now I don't have the option to save or open.

    When I originally installed ADE and and the Overdrive software it worked fine. I had a problem with my Mac last week and had to uninstall and reinstall both ADE & Overdrive and consequently suffered this current download problem. Now I'm a little lost as to what to do next. If you could offer any further suggestions I would really appreciate it.

    Thanks.

    Janeice SAlvail

    F
    Frustrated in AZ
    Participating Frequently
    May 26, 2012

    I have some limitations on offering suggestions. I'm a Windows XP guy -

    and you're on a Mac. Also, you mention that you have both ADE and

    Overdrive installed on your computer, so I'm not sure whether you think

    both work together on your computer or which one you used at which point in

    time. Let me leave the Windows-Mac thing alone for a moment and work on

    the other stuff.

    The library uses Overdrive. You do not need to have Overdrive installed on

    your Mac just because the library uses it on their computers. The normal

    process is for the library's Overdrive system to hand off a small file to

    your computer, and then, the library's Overdrive system will start ADE to

    process that file. This is the =====.ascm file you mention.

    I think we might be able to work out something here. You know where the

    .ascm file is. So, you can click on it and choose whatever Mac's

    equivalent to 'open with xxx program' is. When that dialogue starts,

    choose to use ADE for the program. ADE then should decode the .ascm file,

    go out to the location of the ebook on the internet, download it to your

    Mac and place it in ADE's My Digital Editions library. ADE should record

    the ebook's title in its Library.

    The 'small problem' you mention may be at the heart of your issues. There

    have been some upgrades to Mac OS as well as Overdrive software. And as

    you know, any changes to software like that can cause operational

    problems....

    Hope this helps!

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