can't download library books anymore, E_ACT_NOT_READY

Forum|Forum|8 years ago
November 2, 2017
3 replies
339 views

I have tried to deauthorize but it will not do so, and now the option is no longer there,(button is not highlighted anymore). I have tried downloading a new version on Google Chrome and restarting my computer, nothing is working. Every time I try to download a library book (which I used to do all the time with no problem) I get the message "Error getting license. License Server Communication Problem". Please help!

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M

maxilucyAuthor

Participating Frequently

I thought the problem was solved but I was wrong. Books will now load onto ADE on my computer but will not transfer to my Kobo.... All the answers about this problem are several years old ...... please help!

C

cindaf16555047

Participant

Is there a place where I can find the de authorization answer easily and FYI Kobo told me they do not support anything after version 3.0 of digital edition!

M

maxilucyAuthor

Participating Frequently

sorry I can't remember where I found the instructions for de authorization of ADE, in my case it was complicated by the fact that Mac hides its library folders now and you have to go to the finder and type in a sequence to get to the folder to delete it. That information I found on a Mac help site. Kobo says they are working on the problem and I told them that I was running ADE 4....