Skip to main content
D
DriverEight1
Participant
May 10, 2016
Question

Can't Erase Authorization in ADE

  • May 10, 2016
  • 8 replies
  • 24616 views

I am getting 'Error! Check Authorization'.  When I select 'Erase Authorization' from the Help drop-down, it shows my Adobe ID and wants the password.  I enter the password, hit 'Continue' and it acts like it doesn't like the password.  I can log into Adobe.com, change my password, and come back to ADE, same thing.  I have uninstalled ADE, cleared cookies, cache, etc., restarted the computer, and re-installed ADE.  It shows up already authorized and gives the same error message.  It still won't let me Erase Authorization.  Please help.

    8 replies

    S
    Shawn2513297206fy
    Participant
    July 5, 2022

    Thanks!  The ADE software wouldn't deauthorize and this is the only thing that fixed the problem.  It's such a mystery why Amazon's Kindle ecosystem dominates this market...basic functionality on Adobe requires you jump through multiple hoops and most of the time one of the hoops is broken and you can't complete it.  With Amazon, you sign in once and you're done, none of this authorization garbage.

    D
    defaultloa216elx5o7
    Participant
    April 2, 2021

    Had to roll back to v3.0 from v4.5 which is unfortunate. 

    The rollback and the registry hack at the top of the thread is the only way I could read books on my Kobo.

     

     

    D
    default23j6kny3qrjh
    Participant
    December 1, 2020

    Thank you for the directions of using Finder. I had found the .dat file before but the icon in front was VLC. Clearly not.

    On Mac it can be found here:
    In Finder, find the 'Go' option on the menu bar and click 'Go to folder' and type the following in:


    ~/Library/Application Support/Adobe/Digital Editions/

     

    Delete the activation.dat file within the 'Digital Editions' folder.

     

    Restart ADE and it should be deactivated at this point. You should be good to sign back in.

    briand52940498
    briand52940498
    Participant
    August 4, 2018

    Great worked just right

    Thank you

    Why this cant be corrected in software is anybodys guess.

    A
    Anonymous
    July 28, 2018

    Is there any way to manage device authorizations if a person doesn't have a PC or Mac. I only own a Chromebook and a smartphone, and a eReader device. Thank you for any assistance.

    R
    Ritergeek
    Participating Frequently
    July 28, 2018

    You should be able to use the Overdrive app that's available in the Google app store. Library downloads require it, and you can probably add epub books from other vendors. If you have a DRM free book I'm sold on PocketBook reader or Moon reader for Android and Chrome devices.

    C
    caprycet81894536
    Participant
    November 5, 2017

    A MILLION THANK YOU'S ! <3

    marvinwus
    marvinwus
    Participant
    December 8, 2016

    Not only did this fix this problem, I can  download e-books from the  library again.

      D
      DriverEight1Author
      Participant
      May 10, 2016

      This just fixed mine.  Logged in for updates and this was the first thing it went to.

      Correct Answerby cselhost on Dec 8, 2015 10:47 AM

      Your authorization file will need to be manually deleted.

      You need to delete out a few registry keys to clear the activation for ADE. You must have administration authority.

      On Windows it can be found here:
      Open Windows Registry by using the command prompt and typing 'regedit' or by opening the start menu and searching for 'regedit'.

      Search for the following folder:
      HKEY_CURRENT_USER\Software\Adobe\Adept\Activation

      The 'Activation' folder can be entirely deleted.

      On Mac it can be found here:
      In Finder, find the 'Go' option on the menu bar and click 'Go to folder' and type the following in:


      ~/Library/Application Support/Adobe/Digital Editions/

      Delete the activation.dat file within the 'Digital Editions' folder.

      Restart ADE and it should be deactivated at this point. You should be good to sign back in.

        H
        Holger001
        Participant
        May 12, 2016

        This helped me with my Authorisation issue. Thanks for that.

        I don't get why the publishers stick with ADE. They should make their own DRM program, since Adobe doesn't give a damn. Buy a book on Amazon, no Problem, buy it on iBooks, no problem, buy a ADE, DRM protectet book, lots of various problem and nobody cares.

        I like, buying my ebooks in little shops, but if keep having issues with  ADE every time i buy a book, even i start to think of using Amazon or iBooks.

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices