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A
Anonymous
August 29, 2016
Question

Can't erase computer authorization

  • August 29, 2016
  • 2 replies
  • 950 views

I have been trying to erase an authorization and every time it says I have the wrong password.  I change the adobe password and go back and try again and get the same answer every time.  I went to chat (case # 0219559779) and they couldn't help.  Is there a way to completely erase Adobe edition from my computer including the authorization so I can reinstall with a clean slate?  I have uninstalled the program (4.5) and reinstalled but it keeps showing the authorization.  I've tried regedit but there is no Adet folder to remove.  I'm using Windows 10

Thanks

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    2 replies

    T
    thamerag
    Participant
    September 6, 2016

    I have this problem in MAC Os

    Nanaky
    Nanaky
    Participating Frequently
    August 30, 2016

    Windows:

        Close all applications.

        Choose Start > Run.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Select the Adept key.

        Choose File > Export.

        In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

        Right-click the Adept key and choose Delete.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

    A
    Anonymous
    August 30, 2016

    Thanks for your quick response.

    But there is no Adept under Adobe.

    Thanks

    Nanaky
    Nanaky
    Participating Frequently
    August 31, 2016

    HKEY_CURRENT_USER\Software\Adobe has you found?

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