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ha1990
Participant
July 4, 2018
Question

Can't find digital editions in library in order to drag activation.dat file to trash

  • July 4, 2018
  • 1 reply
  • 414 views

Can't download e-books to digital editions anymore due to error getting license.  I was following the 6 steps to de-authorize; msg comes up "unable to erase authorization.  Please try later" but have tried numerous times with no success.  I then went to Step 6 to see if I could just drag the activation.dat file to trash; however, there is no digital edition folder in library/application support/adobe.   Any suggestions as to what to do next so I can download my e-books from library once again..

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    1 reply

    Nanaky
    Participating Frequently
    July 5, 2018

    Has you check the hidden library?

    ha1990
    ha1990Author
    Participant
    July 5, 2018

    Thanks for that tip. I did try it and it worked. I can now download books to ADE. Thank you so much for your help.

    Nanaky
    Participating Frequently
    July 6, 2018

    Your are welcome.