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TinkSaysBoo
Inspiring
April 9, 2015
Question

Can't Open a Book or De-authorize Computer

  • April 9, 2015
  • 2 replies
  • 321 views

I apologize for yet another thread on this, but I am hoping a new thread can direct my specific issue.

  • When I try to open an eBook, i get the following error:  Error getting License. License Server Communication Problem: E_ACT_NOT_READY
  • When I try to un-athorize my computer, it says I am not able to at the time.
  • Others have suggested manually removing the authorization, but "/Users//Library/Application Support/Adobe/Digital Editions" does not exist. See SS below

  • I have tried uninstalling along with removing all files I could find related to digital editions.  I emptied my trash and reset my computer prior to reinstalling.  Still have the same issue.

Any suggestions?

    This topic has been closed for replies.

    2 replies

    Dominic Michael
    Adobe Employee
    Dominic Michael
    Adobe Employee
    April 10, 2015

    Seems like you are looking at a wrong location. Please refer to the Screenshot below (Shared both wrong and correct path).

    Hope this solves your problem.

    derekdokoto
    derekdokoto
    Participating Frequently
    April 10, 2015

    Apparently the default in yosemite (compared to what I was used to in Leopard) is to HIDE the library folder.  So I didn't think the path above existed.

    Access hidden library files | Mac OS 10.7 and later.

    The default view of the ~/Library folder is hidden. So while hidden you can't navigate to the activation.dat file in a finder window.

    You can either "GO TO FOLDER ~/LIBRARY" or just make it visible permanently.

    You do this by entering within Terminal  the following command and press Return:

    chflags nohidden ~/Library

    Now you will see ~/Library.   (~ is shorthand for your login username for the linux naive).

    This resolved the immediate issue (of E_ACT_NOT_READY).  But as seen in other postings, ADE 4.0 crashed after loading a acsm file.   I downgraded to ADE 3.0 and life is good again.   It all used to work with my old system running ADE 2.0 and leopard.

    derekdokoto
    derekdokoto
    Participating Frequently
    April 10, 2015

    I had the same problem. I use yosemite.  Downgraded from 4.0 to 3.0.  Same symptom.

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