Can't open ACSM file

Obviously many who have posted here have problems related to some very specific software issues, but I solved a procedural difficulty I used to have with acsm files which I think might be useful to those having problems after opening "saved" acsm files.

I was taught always to "save" rather than "open" files I downloaded, so that is what I did with acsm files when I first got my eReader. Then I would open ADE and go to the acsm file and open it. The book would download OK to the ADE bookshelf and appear in My Digital Editions folder, and it would sometimes copy OK to my eReader. However, often I could not copy the book across and I would get an error message or a "no permission to transfer here" warning. I usually got around that problem by deleting the book from the bookshelf in ADE and forcibly dragging it across from My Digital Editions folder in Windows Explorer so that it copied back onto the ADE bookshelf - a very frustrating and stressful procedure as I'd just paid for a book which apparently was only readable on my PC.

Finally, after very carefully re-reading the instructions which came with my BeBook Neo eReader, I tried a different procedure:-

I pay for my book and open up ADE in the background (though the instructions say it will automatically open at download, it doesn't on my PC), then I go to the bookseller's download page. I choose to "open" the acsm file rather than "save" it. At this point the ADE screen moves into the foreground on the desktop, and I can see as the acsm file is instantaneously downloaded and the download progression bar for the book itself starts to operate.  I have not had any problems with copying DRM books across to my eReader since I started this procedure, though I always hold my breath until I've succeeded. I have never found a cache of downloaded acsm. files anywhere on the PC, so I presume they self delete, or hide themselves deep in the System files somewhere.

Hopefully this information might help one or two who have posted in this topic.

I have ADE but when I click on the download from the library, it wants to open in Adobe Reader and I get the message that the acsm file is unsupported.  I dont' see any restore files to rename since this is the first time that I'm attempting to read a book.

When I save it to try to transfer to ADE, it doesn't recognize the ascm file.  Any ideas?

To make it work follow the links of this page http://www.adobe.com/products/digitaleditions/ works with Explorer not google browser.

when i open the ascm file it comes up with Error getting license, Server communication probelm:E_ADEPT_10 .. i dont know what that means ..so does anyone have any ideas

I'VE BEEN TRYING TO OPEN E BOOKS WITH ADOBE DIGITAL EDITIONS ON MY VISTA COMPUTER.  I GET SO FAR AND THEN GET A MESSAGE THAT "ADOBE DIGITAL EDITIONS HAS STOPPED WORKING".

I'VE TRIED TO FIND A SOLUTION TO THIS PROBLEM BUT CAN'T.

PLEASE HELP!

MARY SNYDER

We've been tracking a hard to reproduce bug with failed tasks gumming up the works.  With Digital Editions closed, in your Digital Editions folder ( in your Document directory on the Mac, in your My Documents directory on Windows), rename the restore folder to something like restore.bad.  Then Start ADE and try to use an .acsm file to fulfill a book.

If it works, you are good to go (and let me know if it worked).

--

Jim Lester

Adobe Systems