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chiragjuneja
Participating Frequently
February 10, 2014

There can be multiple reasons for this.

Can you provide some more details like:

Had you already opened the acsm file on your ADE? And it worked that time but on the new PC, it is not working?

Did you, by chance, select the "open without ID/registration" while authorizing the device during "device authorization"?

By any chance,has the "acsm" file expired?

Can you provide the exact error message?

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gypsyqueen77Author
Participant
February 11, 2014

Hi Chiragjuneja, the message reads

Unable to download. Error getting license. License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

It was a couple of years ago so my memory is a bit blurred and not sure if I managed to open in ADE previously as think there was an issue downloading ADE to the pc i was using at the time but I did email to my iphone and have opened it there with Bluefire.

The book is too difficult to read on my phone and I want to read it on my pc....

When I installed ADE onmy new laptop i did try at first to open without ID reg but since tried again with device authorisation.

Thanks for your help

G
gypsyqueen77Author
Participant
February 11, 2014

Just so it's clear it wouldn't open either when I tried to open without authorising or afterwards whenI authorised the device

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