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jp_81
jp_81
Participant
June 21, 2016
Question

Can't open .ascm file in ADE, although computer is authorized?

  • June 21, 2016
  • 1 reply
  • 399 views

Hi!

When I try and open a purchased .ascm publication I get the error: "Connection Error Detected"

"Digital Editions couln't connect to the fulfillment server. Please make sure you are connected to the Internet."

Obviously I am connected to the Internet, as I am able to post this from the very same conputer (PC with Win7 Enterprise) so any advice on how to fix this issue?

BR / JP

    This topic has been closed for replies.

    1 reply

    G
    gernotv30124161
    Participant
    September 2, 2017

    Under Windows, try to uninstall ADE. Then open registration editor (regedit) and search folder

    HKEY_CURRENT_USER\Software\Adobe\Adept\Activation

    Delete this folder.

    Reinstall ADE and register your PC.

    Now you should be able to open ascm files with ADE.

    HTH

    eduardod86551284
    eduardod86551284
    Participant
    September 2, 2017

    I am having the same problem with the android tablet edition.

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