A

Anonymous

Answered

Can't open DRM ebooks on Kobo Glo

Forum|Forum|13 years ago
December 29, 2012
15 replies
97171 views

I gave my mom a Kobo Glo for Christmas, but I can't get Adobe Digital Editions to work with it properly. I installed ADE 2.0 on her Windows XP machine and it recognized and authorized the Kobo, but when I try to open a library book on the Kobo, the cover appears and then the screen goes black and I'm returned to the main menu. The book is then marked as Finished.

Other DRMed books on her Kobo (free ones from the Kobo Store) won't open, but display an error message: "Oops! This document is protected by Adobe Digital Rights Management (DRM) and is not currently authorized for use with your Adobe ID [etc]..."

I've tried some of the suggestions I've seen here, including deleting the authorization on the device and reconnecting. I've also tried deleting the Digital Editions folder on the Kobo and reconnecting. Nothing appears to be resolving this problem.

I guess the next step would be to revert the Kobo back to factory and start all over. Any other suggestions?

J> (on behalf of my mom on this Adobe profile)

Correct answer

Yes it was extremely frustrating process to read any library books after the upgrade to Adobe Digital Editions 2.0.

Eventually it turned out that the process must have you sign out of the Kobo device Account under settings on the Kobo Device.

What we did was to remove all library books from the Kobo device and from the Adobe Digital Edition

Next was to sign out of the Kobo Device as well as the Kobo Desktop on the PC as well as exiting from Adobe Digital Edition.

Next was to start up Kobo Desktop and sign in.

Next was to connect the Kobo device to the USB port.

This resulted in the Kobo device being upgraded and Sync'd to the Kobo Desktop. Wait until the Sync is complete

Disconnect the Kobo device from the USB port

Next was to restart Adobe Digital Edition and using CTRL-SHIFT-D to deauthorize the computer and select Erase Authorization.

Next was to go back to Adobe Digital Edition, Help and Authorize Computer

Next was to reconnect the Kobo device to the USB port

Next was to select the Kobo device in the Adobe Digial Edition and Authorize the device

Next was to get a library book in the Adobe Digital Edition and then add it to the Kobo Device

Everything seems to be working from then on.

Have fun reading again

Show previous replies

richjenn13

Participant

The 2 big issues are that Adobe instructions are usually useless and frequently wrong, and the KOBO software and UI is quite simply a disaster.

The only software I know that is actually WORSE then I Tunes for Windows [and that's really BAD!].

I also bought a KOBO so I could use Library books, but the process of getting a Library book onto the reader is torturous and unreliable.

Kobo don't give a toss, and Adobe seem incapable of designing anything user friendly.

Does anyone know of an alternative route software wise to get E Pub books onto and e -reader?

Sigh!

H

hennier9266666

Participating Frequently

Here are 2 solutions:

1. Change another Adobe ID. Register a new Adobe ID that keep the same with your eBooks account email address.

Then ADE can sync your books because they are the same ID.

2. Remove Adobe DRM. Use a tool DRM Removal to remove adobe drm, then your books get free, you can copy them to your ereaders and even share books with your friends and families.

http://www.epubor.com/remove-drm-from-adobe.html

C

CanisFe

Participant

I did a factory reset on my Kobo Touch when it froze completely and I also ended up uninstalling and reinstalling my Adobe Digital Editions app. I didn't need to reinstall it, it was working perfectly well but I was just bothered by the fact that my Adobe Digital ID had my old email address attached to it and I thought that reinstalling it would sync everything up.

This completely stuffed everything up for my library books that I had just downloaded and I got exactly the same 'Ooops' message and blacked out book covers as the original poster. After hours of reading forums and deauthorising, and trying to work out if there was a way to manually authorise my Adobe ID, I eventually signed out of my Kobo account on both the desktop app and under the Menu (3 parallel horizontal bars)>Settings>Account option on my Kobo Touch, closed down the Adobe Digital Editions app, signed out of my Adobe Digital Editions account.

Then I signed back into my Kobo account via the Kobo application and reopened my ADE application. When I did both these things, the Kobo app seemed to do additional things to complete my factory reset and the ADE app opened up with some additional messages, one of which was along the lines of "Authorising Adobe ID..." Hurrah! I have no idea what combination of things fixed it but my experience seems similar to other posters on this thread: software applications not installing completely. I have no idea if the problem was Kobo's or Adobe's or a mixture of the two, I'm just happy that I can read my library books.

So frustrating and confusing. Hope this helps someone, even though I can't exactly pin down the solution!!!

H

hefinw

Participating Frequently

Hi.. glad to hear of your experience. I suggest you forward it on to Adobe and Kobo for their information. They may even do something about these annoying glitches. I think your comment about software applications not installing properly is valid. Kobo doesn't seem to let you know what its doing in response to inputs. I wish they would program in a progress bar or some other indication of what it's doing.

S

SuziWeb

Participant

I too have had this problem, with books I have bought via BooksOnBoard - if I download to ipad onto Bluefire app they are fine. When I came to move my ebooks to new Kobo Glo in late Feb, these DRM ones didn't work - used ADE, did it all as said - no joy. Have spent time on Adobe and Kobo help - latest from Kobo was to Reset the 'Adobe GB Licence' attached to the books - not sure at all what this means (BoB say not licence attached to books) so will be going back to Kobo.

I think it is a problem between the ereader and ADE as the .acsm file link remains pointed at the .epub file on the desktop pc and not transferring over to the ereader.

Using the Kobo internet access, I cannot access BoB as their mobile site just freezes on me - this could be an answer for me if I can get access via the ereader and miss out going via the desktop - otherwise I'lll be loading these files back onto the ipad.

Very frustrating and will probably dictate where I buy books from in future (ease of download versus cost)

If I end up with a solution I will post!

S

sjpt

Inspiring

If you ever manage to get the Kobo registered with your AdobeID, you can then 'sideload' books onto the Kobo by copying from PC to Kobo using a file manager such as Windows Explorer. You don't need the .acsm, just the .epub files.

S

SuziWeb

Participant

Have tried this following your reply sjpt. thanks for the input but still no luck for me.

I'm on a Mac, may make a diff? the files on ADE point to the epub or pdf file in the digital editions file on the mac. when I tfr to Kobo via ADE the epub or pdf files appear to tfr over as the item info shows the file in volumes/KOBOereader/filename.epub (or.pdf) (the same as the other non DRM books I have). Book can be accessed via ADE but as soon as I try on reader, I get the same Oops not authorised message.

Its so frustrating! I've tried moving file to another directory, copying onto a USB then moving back to ADE, moving straight from USB to ereader - all end up with that same message.

Close to throwing the whole lot through window!!

the ereader and ADE are both under the same Adobe ID so I cant understand why they wont read.

Will keep trying!

M

Manfred_Austria

Participating Frequently

Hi,

I have now the same problem. Have you solved it?

S

sjpt

Inspiring

when I try to open a library book on the Kobo, the cover appears and then the screen goes black and I'm returned to the main menu.

Does this happen with all library books or just one? I encountered a small number of books that did similar things to my Bookeen Opus. One even crashed it completely when I tried to open the book. It seemed to be specific to some books. I never tracked down exactly the issue; just read different books.

Also, you may find ADE 1.7.2 works better. ADE 2.0 has problems with XP, and also with some eReaders, especially with library books.

Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

The forum software is sometimes corrupting the link above. There shouldn't be a blank in 'editio ns.html'. The following redirects to the same page: http://tinyurl.com/diged172

M

Marnie311

Participant

Same problem as junemb. Spent over an hour today with Adobe Support. No good results. Tried 1.7.2 version, no difference. Someone should know why DRM won't open on Kobo Glo.

This is my second K. Glo. One I had in Dec.2012 non of these issues. Now with this replacement Glo ( touch screen problems with first one ) it's a NO GO in regards to DRM right from the start.

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