A

Anonymous

Answered

Can't open DRM ebooks on Kobo Glo

62 replies
97414 views
Translate

I gave my mom a Kobo Glo for Christmas, but I can't get Adobe Digital Editions to work with it properly. I installed ADE 2.0 on her Windows XP machine and it recognized and authorized the Kobo, but when I try to open a library book on the Kobo, the cover appears and then the screen goes black and I'm returned to the main menu. The book is then marked as Finished.

Other DRMed books on her Kobo (free ones from the Kobo Store) won't open, but display an error message: "Oops! This document is protected by Adobe Digital Rights Management (DRM) and is not currently authorized for use with your Adobe ID [etc]..."

I've tried some of the suggestions I've seen here, including deleting the authorization on the device and reconnecting. I've also tried deleting the Digital Editions folder on the Kobo and reconnecting. Nothing appears to be resolving this problem.

I guess the next step would be to revert the Kobo back to factory and start all over. Any other suggestions?

J> (on behalf of my mom on this Adobe profile)

This topic is closed to new replies. Start a new post to keep the conversation going.

Correct answer

Yes it was extremely frustrating process to read any library books after the upgrade to Adobe Digital Editions 2.0.

Eventually it turned out that the process must have you sign out of the Kobo device Account under settings on the Kobo Device.

What we did was to remove all library books from the Kobo device and from the Adobe Digital Edition

Next was to sign out of the Kobo Device as well as the Kobo Desktop on the PC as well as exiting from Adobe Digital Edition.

Next was to start up Kobo Desktop and sign in.

Next was to connect the Kobo device to the USB port.

This resulted in the Kobo device being upgraded and Sync'd to the Kobo Desktop. Wait until the Sync is complete

Disconnect the Kobo device from the USB port

Next was to restart Adobe Digital Edition and using CTRL-SHIFT-D to deauthorize the computer and select Erase Authorization.

Next was to go back to Adobe Digital Edition, Help and Authorize Computer

Next was to reconnect the Kobo device to the USB port

Next was to select the Kobo device in the Adobe Digial Edition and Authorize the device

Next was to get a library book in the Adobe Digital Edition and then add it to the Kobo Device

Everything seems to be working from then on.

Have fun reading again

Show previous replies

M

Manfred_Austria

Participating Frequently

Hi,

I have now the same problem. Have you solved it?

Translate

S

sjpt

Inspiring

when I try to open a library book on the Kobo, the cover appears and then the screen goes black and I'm returned to the main menu.

Does this happen with all library books or just one? I encountered a small number of books that did similar things to my Bookeen Opus. One even crashed it completely when I tried to open the book. It seemed to be specific to some books. I never tracked down exactly the issue; just read different books.

Also, you may find ADE 1.7.2 works better. ADE 2.0 has problems with XP, and also with some eReaders, especially with library books.

Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

The forum software is sometimes corrupting the link above. There shouldn't be a blank in 'editio ns.html'. The following redirects to the same page: http://tinyurl.com/diged172

Translate

M

Marnie311

Participant

Same problem as junemb. Spent over an hour today with Adobe Support. No good results. Tried 1.7.2 version, no difference. Someone should know why DRM won't open on Kobo Glo.

This is my second K. Glo. One I had in Dec.2012 non of these issues. Now with this replacement Glo ( touch screen problems with first one ) it's a NO GO in regards to DRM right from the start.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.