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Participant
April 4, 2016
Question

Can´t open DRM in Acrobat Reader - There was an error opening this document. The security plug-in required by this command is unavailable.

  • April 4, 2016
  • 1 reply
  • 16120 views

Hello, I´ve purchased an ebook with DRM (ACSM file)  - installed ADE (Digital Edition 4.5) and downloaded the book. I can open it in ADE normally, but when opening in Acrobat Reader DC I´m getting the message "There was an error opening this document. The security plug-in required by this command is unavailable." and can´t open it... Both programs (ADE and AR DC) are using the same Authorization ID... I´ve tried to reinstall both programs, but no success... Can anyone help me? Thanks in advance...Peter

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1 reply

Nanaky
Participating Frequently
April 5, 2016

Acrobat Reader could not open documents with DRM. This eBooks can open only in Digital Edition.

Bernd Alheit
Community Expert
Community Expert
April 5, 2016

Nanaky wrote:

Acrobat Reader could not open documents with DRM. ...

This is not correct.

Nanaky
Participating Frequently
April 5, 2016

That is interesting. Which Plug-In we need to open this files ebooks with DRM under Acrobat Reader? I have nothing found for it and open it only under Digital Edition.