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Participant
Apr 4, 2016 6:11 PM UTC
Question

Can´t open DRM in Acrobat Reader - There was an error opening this document. The security plug-in required by this command is unavailable.

Hello, I´ve purchased an ebook with DRM (ACSM file)  - installed ADE (Digital Edition 4.5) and downloaded the book. I can open it in ADE normally, but when opening in Acrobat Reader DC I´m getting the message "There was an error opening this document. The security plug-in required by this command is unavailable." and can´t open it... Both programs (ADE and AR DC) are using the same Authorization ID... I´ve tried to reinstall both programs, but no success... Can anyone help me? Thanks in advance...Peter

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10 replies

Nanaky
Participating Frequently
Apr 5, 2016 6:46 AM UTC

Acrobat Reader could not open documents with DRM. This eBooks can open only in Digital Edition.

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Bernd Alheit
Community Expert
Community Expert
Apr 5, 2016 9:40 AM UTC

Nanaky wrote:

Acrobat Reader could not open documents with DRM. ...

This is not correct.

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Nanaky
Participating Frequently
Apr 5, 2016 9:58 AM UTC

That is interesting. Which Plug-In we need to open this files ebooks with DRM under Acrobat Reader? I have nothing found for it and open it only under Digital Edition.

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