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Question

Can't open library books on my Kobo

Forum|Forum|3 years ago
November 28, 2022
7 replies
12978 views

I suddenly cannot read ebooks from my Library on my Kobo Clara 2E. I download the book onto my Mac and then Adobe Digital Editions, transfer it to my Kobo and get the following message:

Your eReader is not authorized to open this book

This book is protected by Adobe Digital Rights Management (DRM). Because you previously deauthorized your eReader, you need to re-import the book using Adobe Digital Editions (ADE). Please visit help.kobo.com for more information.

I have tried de-authorizing and re-authorizing both my computer and Kobo, resetting my Kobo and starting again. I tried setting the "ebook vendor" to Adobe ID and I've also tried it with Overdrive, but neither of them work. I'm going around in circles and nothing is working and I am losing it! It worked before, and I can't figure out what I've done wrong to mess it up 😞 Help!

M

marcam1000

Participant

With thanks to all the folks who take time to post solutions to this very annoying problem.

I'm a UK reader with a Kobo Clara 2E reading books borrowed from my library using BorrowBox and using ADE to transfer them. I had exactly the problem described and after several failed attempted fixes, I found that uninstalling ADE 4.5.11 and downloading the latest version (4.5.12) fixed the problem. I don't know why Windows 11/ADE doesn't prompt users to install the latest version (as far as I can tell, 4.5.12 was first released April 2023).

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defaultasjaitbvxe88

Participant

I have had the same problem for months and then happened upon this article and this fixed the problem for me.

I have a kobo libra colour and am running a mac on Sequoia and ADE 4.5.12.85.

https://www.forbes.com/sites/bradmoon/2023/06/22/how-to-reauthorize-a-kobo-ereader-with-adobe-digital-editions/

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jasel_8643

Participant

2024....AFTER ABOUT 3 HOURS TOTAL OF TRYING TO GET IT TO WORK IT FINALLY DID!!! OMG IM SO HAPPYYYYY THANK YOU!

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Serena26905609gviwAuthor

Participating Frequently

Yayyyy, amazing!!!! 😄

J

jwhadley

Participating Frequently

After struggling to borrow library books with my old KOBO Glo, I discovered that not downloading updates from KOBO, and then using ADE to download any old public domain book (I use "David Copperfield"), then downloading the desired book with ADE allows both to open. Then I read the desired book. If it doesn't work, repeat the same process after re-setting the reader to factory settings. Convoluted, but it works for me.

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Alexis37010032ie5k

Participant

Yo uso un KOBO Aura y no puedo usarlo por este problema, me podrías ayudar? saludos.

sandrat94039205

Participant

After months of authorising/deauthorising my kobo and computeer , my wonderful library team have come up with this hidden fact : Windows 11 won't work with Adobe so , if you have a laptop or computer which is window 11 yout Adobe won't work!! I took o9nboard the info from my local library and tried downloading my library bookks on the old Windows 10 laptop - no problems at all !! I can't believe I have spent months trying to sort this problem and all the time it is an incompatability with Wi8ndows 11 and Adobe which neither will admit to. If you have an old laptop like me which is Windowews 10 you will find there is no problem at all in downloading and reeading your library books.

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Cheryl23689596rvnd

Participant

Unfortunately I was still using my windows 10 laptop when my problem was
occurring, I haven't even bothered trying my new laptop because when I
inserted my Adobe photo shop elements it crashed my 6 hour old laptop. It
is so annoying when you have purchased software in the past it will no
longer work, same happens with my older version of Microsoft office .

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Serena26905609gviwAuthor

Participating Frequently

Hi! I wrote this above, but I found a weird and simple workaround fix for new Mac + Mac OS and the latest version of ADE, maybe it might work for windows too? Worth a try?

Apparently the problem is with the EPUB format which will not download onto the Kobo on its own. To fix this, you have to transfer a PDF book onto your ereader at the same time as the EPUB book. I'm pretty sure any PDF book (maybe any PDF?) will work. And that's it. I hope it helps and would be curious to know if it works for PC too!

LizzyReid

Participant

I have been having problems where I authorize the device and when I connect it to my PC it shows its transferring but when I check on my Kobo under:

-settings

- accounts

- scroll to the second page it shows that Adobe is deauthorized. I cannot seem to change this. Stumped

LizzyReid

Participant

I just contacted my library and being that I have windows 11, and had downloaded Adobe Digital Editions 4.5.1.1, they suggested the following and it worked!

Uninstall ADE (4.5.11) from your device..
Go to ADE download: https://www.adobe.com/ca/solutions/ebook/digital-editions/download.html
Download instructions
Scroll down to Additional Download
Click Download Digital 3.0
Opens up a new page
There is a pop-up CLOSE it (don't click any option)
Click How do I download Digital Editions
Click Download the Digital Editions Installer
It takes you back to the previous page
There is another pop-up CLOSE it
Then click Download Digital 3.0
Another browser opens
Click Download

Also, ensure that you uninstall the computer from your Adobe account and then re-install it with the new Adobe Digital 3.0 or it will still give you grief. Hope this helps!

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Serena26905609gviwAuthor

Participating Frequently

So glad it worked for you and that your library was helpful! Unfortunately I have a newer Mac and this doesn't seem to work. After I was finally able to dig up and install a version of ADE 3.0 for Mac, when I open the program it says I have to update it to the latest version and won't open. If anyone has had success with ADE 3.0 with a new Mac, please help a girl out hahah!

Thanks again so so much for the help though and hope you enjoy your boooookksss!! 🙂

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dagny27689426735t

Participant

I have the same problem. New Mac, new kobo

H

Hayley27894170cne6

Participant

Same here! I just bought a kobo Libra 2.

When I try to import the books borrowed from the library "onleihe" with ADE, I can read in my macbook but I can't open it in my kobo. It said:

Your eReader is not authorized to open this book

This book is protected by Adobe Digital Rights Management (DRM). Because you previously deauthorized your eReader, you need to re-import the book using Adobe Digital Editions (ADE). Please visit help.kobo.com for more information.

But I bought some books from Google and import it with the exact same way. It works.

Anyone know how to fix it? The reason why I bought kobo is I thought I could read books from the library.

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Serena26905609gviwAuthor

Participating Frequently

Yes, 100% the same for me. I literally bought the kobo to take out library books and it's so frustrating that it doesn't work...

I actually have two library memberships, one that works with overdrive and the other does not (and needs AdobeDE). The one with overdrive works fine (as long as it's an e-book available via kobo), so at this point I've basically abandonned the other library account since it was so much of a headache and couldn't figure it out...

So weird that your Google book purchases work.

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Anonymous

Nos pasa a muchos y nadie lo soluciona. Conclusion: ADE es una basura y
KOBO otra basura mayor. Su servicio de asesoramiento no existe. CONSEJO: no
comprar un KOBO

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Serena26905609gviwAuthor

Participating Frequently

Ugh...that is depressing and frustrating. I wish I knew that before I bought the Kobo specifically to get library books haha :'( But thank you for the answer, I appreciate it! So ridiculous!

C

Cheryl23689596rvnd

Participant

I have been having this problem on and off for a couple of years now, sometimes I fluke it and it works. I love the Kobo it's the digital editions that is not working with Kobo

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