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Anonymous
January 27, 2017
Question

Can't open my ebook on my Kobo

  • January 27, 2017
  • 3 replies
  • 2554 views

Hi, I've been having some problems with my kobo ID and adobe ID. I borrow ebooks from my local public library website and download them onto my kobo but when i tried to open the ebooks, it said that the ebook is protected by the Adobe Digital Rights Managements and not authorized for use with my Adobe ID whereas my Adobe ID and my Kobo ID are authorized. I used another library card to borrow ebooks, is that card not authorized with my Adobe ID? Is this a problem with my Adobe ID or a problem with my Kobo ID? Please help me.

Thank you,

Isabel

This topic has been closed for replies.

3 replies

christinem19
christinem19
Participant
April 9, 2017

I am having the same problem and cannot open any books that I borrow from the library or any books that I have purchased.

Has this issue been addressed as I am so frustrated - I key in my abode ID and password a million times and it does not work.  what is going on - I am soooooooo frustrated.

If I buy a kindle, does anyone know how to convert my sony/kobo library to kindle?

garfield
garfield
Participant
April 9, 2017

I have the same problem help?

sswanson1419
sswanson1419
Participant
April 8, 2017

I loved my original Kobo Touch.   It finally died and I have had the Kobo Aura Ed.2 for three weeks.  Like everyone else on this forum I now cannot read the library books-Overdrive and Adobe routed.  WHAT IS GOING ON AND WHY HAS THIS NOT BEEN FIXED!

I have tried everything suggested online and contacted Kobo support twice.(pointless and frustrating).   Looking through forums-this has been happening for over a year!!!  Kobo said they are aware of the issue and working on it.  Really?   I am beyond frustrated and disappointed.  I am going to return the Kobo to Kobo store,  even though I have to pay return shipping.   Will be getting a Kindle Paperwhite instead.   Adobe and Kobo:  fix the problem with DRM protected books not opening!!!   You are losing customers.

S
syrah1
Participating Frequently
April 9, 2017

I believe it is an issue with the latest Kobo software update as I had the same problem too, not Adobe as I mine worked fine before so I reverted my Kobo to software dated December 2015 and this resolved the issue.

claudine_G0942
claudine_G0942
Participant
April 9, 2017

And how did you do that ? (find the 2015 software). I have the same problem and feel very frustrated.

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