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danielt19574491
Participant
March 19, 2018
Question

can't open puchased digital editions in app

  • March 19, 2018
  • 20 replies
  • 8188 views

all of the sudden I can't open my books downloaded and stored in the app on my ipad! It worked fine yesterday. I have tried to reset app and ipad, but when i tap the books nothing happens! Pleas help! Have deadline to meet today and need access to these books!

    20 replies

    A
    Ashley29431124pucy
    Participant
    April 16, 2023

    I figured it out! When you download the book. Open the download in the downloads tab and tap share and then the app.

      L
      lars_norway
      Participant
      March 1, 2025

      Perfect, Ashley29431124pucy.

      That solved the problem for me!

      aperez54
      aperez54
      Participant
      September 21, 2018

      I just lost my ebook - can't find it anywhere!  Tried uninstalling and installing both on my Samsung android phone and on my laptop.  Nothing.  This was not a cheap ebook.  I paid $70 for this ebook and I can't find it!!

      9
      98226903
      Participant
      August 26, 2018

      As of 27 August 18 this problem persists - i downloaded the ADE app from Google PlayStore yesterday evening, installed the app, authorized the device and am unable to download any of my existing library to my Samsung tablet.

      The utter lack of functionality of the app makes it even more frustrating, e.g. the lack of app settings available. I've read through the solutions however haven't found any have resolved the issue. If anybody hs had any success with ADE on a Samsung tablet i'd be pleased to hear.

      P
      parisad
      Participant
      July 1, 2018

      apparently this problem still exists! But in my case, I can't open a book i have just purchased. The older books I had on the app before, work.

      nehirt34127561
      nehirt34127561
      Participating Frequently
      March 21, 2018

      Hello again...

      My ADE was 4.5.7 and I removed it from my PC. Then I removed all data of it. Literally all data. Then I download ADE 3 and installed it, then erased authorization and restarted PC and reauthorized ADE. That'a all Now it's working again with .acsm links.

        nehirt34127561
        nehirt34127561
        Participating Frequently
        March 21, 2018

        It didn't work

        kimberleew72313542
        kimberleew72313542
        Participating Frequently
        March 21, 2018

        If you by chance changed the date and time to address the initial issue, don’t forget to change it back. I thought I was still having a problem and that was the problem.

        Sent from my iPad

          nehirt34127561
          nehirt34127561
          Participating Frequently
          March 21, 2018

          I also tried to erase authorization but ADE never do this too I tried many times and it says every time "Unable to erase authorization. Please try after some time."

          N
          neilb81894534
          Participant
          March 21, 2018

          There’s been an update overnight which appears to have fixed the issue

          B
          bradleyc33381097
          Participant
          March 21, 2018

          Downloading the newest version worked for me. It's baffling they would just release an update that will cripple your ability to use the program and not send out a single communication about it.

          I only got this program to use a single e-textbook for a class, and it has been the absolute worst experience I've ever had as a consumer from every possible angle.

          Adobe if you are reading this (which at this point I doubt you even care enough about your customers to do even that), in the future I will never use this product ever again. For any reason. Ever. You should be ashamed at your startling lack of competence.

            kimberleew72313542
            kimberleew72313542
            Participating Frequently
            March 21, 2018

            How did you get the new version to download? Everyone I go on the Adobe site and use the link, they say it is not available on the US site.

            Sent from my iPhone

            N
            neilb81894534
            Participant
            March 21, 2018

            i am using the iOS version and it just appeared in the update section on App Stor, I’m in the U.K. by the way and while the app seems to have been removed I think the updates are still working

            sjcole
            sjcole
            Participant
            March 20, 2018

            It seems that any version of ADE older than the latest version (4.5.7) will not work now. 

            You'll need to:

            1. Uninstall the current version of ADE on your computer, and
            2. Download and install the new version from Adobe's download page.

            Note:  If you're outside the US and that link prompts you to go to your local Adobe site, don't.  They haven't updated their regional pages with the latest download links.  Just choose to go to Adobe's US site.

            Here's a bit more detail from Adobe on this issue.

            Hope this helps.

            jacqualinel11652392
            jacqualinel11652392
            Participant
            March 20, 2018

            Hi  I downloaded version 4.5.7 on the weekend, it worked fine on the 17/3.  Since yesterday, I am getting unable to open file message but I can clearly see the epub is in that location.

            What can I do? I paid for the ebook to study. I tried on my iPhone but it is going in circle in the authorization stage.

            any suggestion would be greatly appreciated.

              sjcole
              sjcole
              Participant
              March 20, 2018

              eBooks.com is awaiting a solution from Adobe. In the meantime, if you bought your ebook from eBooks.com, most titles can be read using our online (browser-based) reader app.  The reader doesn't require special software or plugins.

              Go to your bookshelf and, instead of clicking "Download", choose "Read now"

              I hope this helps.

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