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master_Coast5023
master_Coast5023
Participant
May 17, 2015
Question

Can't see existing books on newly authorised new computer

  • May 17, 2015
  • 1 reply
  • 242 views

Been trying for months to get existing books to show up. I have installed and registered ADE on new computer and changed my details with book supplier. How can I get existing books to display and be available for download?

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    1 reply

    master_Coast5023
    master_Coast5023Author
    Participant
    May 19, 2015

    Is there anyone there? Adobe Help is utterly pathetic but I think everyone knows that. I have done everything asked of me but I still get an error message telling me that "the vendor account is not associated with the item I am trying to open"

    S
    Adobe Employee
    shreya
    Adobe Employee
    May 19, 2015

    Hello

    Error :"the vendor account is not associated with the item I am trying to open" comes when you are trying to open a book but current ADE authorization is different from the ADE authorization that was used at the time of book download.

    Solution:

    1. Click on the book.

    2. You will get a prompt "Computer Authorization needed"

    3. Click on "Continue"

    4.Enter the credentials that was used at the time of book download.

    5. Click Authorize.

    Now you should be able to open your existing books

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