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bobbil21800123
bobbil21800123
Participant
March 20, 2015
Answered

Can't unauthorize Adobe Digital Editions

  • March 20, 2015
  • 1 reply
  • 950 views

When I try to download a book I get the "Error getting License. License Server Communication Problem: E_ACT_NOT_READY" message.  So I try to erase the authorization as I see instructed, but it keeps telling me my password is wrong.  I've verified the password repeatedly.  I signed in here with that password.

    This topic has been closed for replies.
    Correct answer agnivadebnath

    hi

    you can try the following steps:


    Mac OS

    1. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    2. Open Adobe Digital Editions and reauthorize.
    Windows
    1. Choose Start > Run.
    2. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    3. In the left pane of the Registry Editor, locate the following registry key:
    4. HKEY_CURRENT_USER\Software\Adobe\Adept
    5. Select the Adept key.
    6. Choose File > Export.
    7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
    8. Right-click the Adept key and choose Delete.
    9. In the Confirm Key Delete dialog, click OK.
    10. Close the Registry Editor.
    11. Open Adobe Digital Editions and reauthorize.

    1 reply

    A
    agnivadebnath
    Participating Frequently
    March 20, 2015

    Hi

    You can try the steps mentioned the following link Error "E_AUTH_NOT_READY" | Digital Editions to deauthorize.

    bobbil21800123
    bobbil21800123Author
    Participant
    March 20, 2015

    Thank you agnivadebnath; I've tried that.  I open Digital Editions, press Command+Shift+D, and a window pops up with an authorization number or something and two blank fields for me to enter my Adobe ID and password.  I do this and it tells me my password is incorrect.  I only have one Adobe ID, and I know the password is correct.

    A
    agnivadebnathCorrect answer
    Participating Frequently
    March 27, 2015

    hi

    you can try the following steps:


    Mac OS

    1. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    2. Open Adobe Digital Editions and reauthorize.
    Windows
    1. Choose Start > Run.
    2. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    3. In the left pane of the Registry Editor, locate the following registry key:
    4. HKEY_CURRENT_USER\Software\Adobe\Adept
    5. Select the Adept key.
    6. Choose File > Export.
    7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
    8. Right-click the Adept key and choose Delete.
    9. In the Confirm Key Delete dialog, click OK.
    10. Close the Registry Editor.
    11. Open Adobe Digital Editions and reauthorize.

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