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conklin123
Participant
December 23, 2015
Question

Can't Use ADE due to old account authorization

  • December 23, 2015
  • 1 reply
  • 201 views

Hi - I recently established a new account to read my borrowed epubs from the library. This was necessary since my old email account has been discontinued by the provider (clearwire; which no longer exists). But my ADE account still lists lkkrr1@clearwire.net as the one and only. It won't let me add another authorization and I can't seem to delete it (I can't recall the proper password). I tried uninstalling and re-installing, intending to add my newer account, but it reverted to clearwire

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    1 reply

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    cselhost
    Participating Frequently
    December 23, 2015

    Hi Conklin,

    Your authorization file will need to be manually deleted.

    You need to delete out a few registry keys to clear the activation for ADE. You must have administration authority.


    On Windows it can be found here:
    Open Windows Registry by using the command prompt and typing 'regedit' or by opening the start menu and searching for 'regedit'.

    Search for the following folder:
    HKEY_CURRENT_USER\Software\Adobe\Adept\Activation

    The 'Activation' folder can be entirely deleted.

    On Mac it can be found here:
    In Finder, find the 'Go' option on the menu bar and click 'Go to folder' and type the following in:


    ~/Library/Application Support/Adobe/Digital Editions/

    Delete the activation.dat file within the 'Digital Editions' folder.

    Restart ADE and it should be deactivated at this point. You should be good to sign back in.

    C
    conklin123Author
    Participant
    December 24, 2015

    thanks very much! I actually found just that solution searching around the

    forums & it worked fabulously.

    thanks again.

    L

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