Can't use or de-authorize account "E_AUTH_BAD_DEVICE_KEY_OR_PKCS12"

Forum|Forum|5 years ago
April 28, 2020
5 replies
782 views

I can't seem to use my account, nor am I able to erase the authorization. When attempting to open downloaded books, I get the error message "E_AUTH_BAD_DEVICE_KEY_OR_PKCS12". I was told to de- and then re-authorize the device (Mac osX 10.13.6), but attempting to erase the authorization I also get an error message, "Unable to erase authorization. Please try after some time." Trying again doesn't work. I'm able to log on to my account on the Adobe website so shouldn't be a password issue. Any help?

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R

Reel Cowboys

Inspiring

I am have a similar problem trying to open an acsm ebook from my public library online. It was working before, but now ADE gives me an
"Error! Check Activation" message.

So I check my activation and everything is in place. I Go to "Deauthorize my computer." I put in the username and password (tested on the Adobe site), press the "Continue" button, Then I am given the option to "Erase Authorization." When I do that, it just comes back to the the login screen. I have uninstalled and reinstalled several times, no change.

Ideas?

R

Reel Cowboys

Inspiring

I just found this solution.

_____________________

Windows:

Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key:

HKEY_CURRENT_USER\Software\Adobe\Adept

Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Your authorization will be deleted.

ADE will be deauthorized now.

Now Authorize ADE again

_____________________

I hope it helps another person with the same problem,

E

Elis2594380152fx

Participant

Thanks, this was driving me crazy - and the libary doesn't offer support either.

T

ttolo@mail.com

Participant

This worked on Mac: Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. When opened ADE again I could re-authorize my computer.

T

ttolo@mail.com

Participant

Same problem, unable to open any downloaded book. Anybody found a solution? I have contacted Adobe customer support three times, but they just told me that they don't offer support for free-of-charge products!

S

stylish_Whisper5C82

Participant

I've run into the same issue. Is anyone from Adobe here to answer this? There are a few similar issues posted here and no official response.