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charlottep6000
charlottep6000
Participant
October 6, 2015
Question

Cannot authorize adobe digital editions. Help

  • October 6, 2015
  • 1 reply
  • 332 views

I cannot authorize recently downloaded adobe digital editions. I have correct username and password. Error message states computer is not connected to the internet, however this is not correct, as other web pages working fine

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    1 reply

    S
    Adobe Employee
    shreya
    Adobe Employee
    October 7, 2015

    Restoring internet explorer to default settings:

    Close any Internet Explorer or Windows Explorer windows that are currently open.

    Open Internet Explorer by clicking the Start button Picture of the Start button. In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.

    Click the Tools button, and then click Internet Options.

    Click the Advanced tab, and then click Reset.

    Select the Delete personal settings check box if you would like to remove browsing history, search providers, Accelerators, home pages, and InPrivate Filtering data.

    In the Reset Internet Explorer Settings dialog box, click Reset.

    When Internet Explorer finishes restoring the settings, click Close, and then click OK.

    Close Internet Explorer.Your changes will take effect the next time you open Internet Explorer.

    Reference: https://support.microsoft.com/en-us/kb/923737

    Now LAunch ADE and try to authorize.

    Hope this works

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