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cynthial80476572
cynthial80476572
Participant
August 31, 2018
Question

Cannot authorize computer in ADE

  • August 31, 2018
  • 1 reply
  • 273 views

I have used Adobe Digital Editions for years without a problem.  I started having difficulty with it when I switched to a computer running Windows 10.  Now I get an activation error when I download an EPUB  ebook.  Following a suggestion on the Adobe website, I tried to de-authorize and then re-authorize the computer.  The de-authorization worked, but when I tried to auyhorize the computer again, the option was grayed out and I could not.  I then uninstalled and reinstalled ADE,then tried the authorization again.  It was still grayed out.  Any suggestions?

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    1 reply

    Nanaky
    Nanaky
    Participating Frequently
    August 31, 2018

        Close all applications.

        Press WINDOWS + R.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Remove the Adept Folder.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize..

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