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janam271281
janam271281
Participant
May 6, 2015
Question

cannot authorize my device with adobe id

  • May 6, 2015
  • 2 replies
  • 467 views

I cannot seem to authorise my computer or device with the email and password that I registered from the beginning.

The message reds: "You can only authorize this computer with as Adobe ID that hasn't been previously used to authorize any other computer or mobile devices. Please try again."

I only have this one Adobe ID I've always used.....

    This topic has been closed for replies.

    2 replies

    maria_jf73638265
    maria_jf73638265
    Participant
    May 8, 2015

    I have exactly the same problem.

    This is a new pc.

    S
    Adobe Employee
    shreya
    Adobe Employee
    May 8, 2015

    Are you trying to authorize some new device or machine ??

    janam271281
    janam271281Author
    Participant
    May 11, 2015

    NO. The same device!!

    Sent from Samsung Mobile

    Dominic Michael
    Adobe Employee
    Dominic Michael
    Adobe Employee
    June 23, 2015

    This reason behind this error message. This device is activated with an Anonymous account which has a unique UUID stored in the registry. When you try to activate the same machine with different Adobe ID (UUID), this error message will be thrown.

    Solution1: Deactivate the anonymous account and activate with the existing Adobe ID

    Note: In this case, the books you have fulfilled with the Anonymous account will be permanently lost.

    If you like to continue reading the books fulfilled by Anonymous account, you have to follow solution 2

    Solution 2: You have to assign the UUID of anonymous ID to newly created Adobe ID. For more information please refer to, Adobe Digital Editions – Anonymous Activation

    Hope this solves your issue.

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