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gizmocan
gizmocan
Participant
December 28, 2015
Question

Cannot authorize PC

  • December 28, 2015
  • 1 reply
  • 692 views

I have found many similar topics on the forums, but they mostly seem to be very old and none have provided any useful solutions.

I have installed Adobe Digital Editions 4.5 on my PC running Windows 7. I previously had the same problem when running version 4.0.

I have no authorizations present on my computer. The Erase Authorization option under the Help menu (opened with CTRL + SHIFT + D) is grayed out. I have attempted to uninstall ADE, deleted the related registry key folder (Adept), disabled Windows Firewall and reinstalled. This has not helped.

When I choose Authorize Computer under the Help menu, the ebook vendor drop down menu only includes the option 'Adobe ID'. This is the first problem, as I'd prefer to use my OverDrive account.

If I leave Adobe ID selected and enter my credentials (which I've confirmed on the Adobe website), I get the following error message:

Connection Error

Digital Editions could not connect to the activation server. Please make sure you are connected to the Internet.

Obviously, I am connected to the Internet as I am able to post this topic. Any help would be appreciated.

This topic has been closed for replies.

1 reply

Nanaky
Nanaky
Participating Frequently
December 28, 2015

Check you Firewall if she block the connection of Digital Edition. Also check if you time, date and timezone right set in Windows 7.

gizmocan
gizmocanAuthor
Participant
December 28, 2015

Thank you for your reply, but as I wrote in my original post, I've already tried turning off Windows Firewall.

The timezone settings are also correct.

Nanaky
Nanaky
Participating Frequently
December 28, 2015

Turn off sometimes not help. Better you add the program to the safe programs.

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