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February 11, 2014
Question

Cannot connect to Activation Server

  • February 11, 2014
  • 1 reply
  • 924 views

My system is Windows Vista.

Recently installed ADE 3.0. 

I tried to open ACSM file, both with & w/o authorization ID.

Both times, I get the same error:  cannot connect to Activation Server

My internet connection works.

So, I configured my Windows Firewall, so that ADE 3.0 is on the exceptions list.

Same error:  cannot connect to Activation Server

Help!

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    1 reply

    Participating Frequently
    February 11, 2014

    First of all, Please don't try to open the book w/o Authorization (if you don't know what does it mean).

    If you use this option, you will not be able to open the book on any device.

    Back to your query,

    Did you try to deauthorize (Ctrl+Shift+D) and then Authorize again (help -> Authorize Computer) and then try to open the "acsm" file?

    Participating Frequently
    February 11, 2014

    You might have to clean up the registry entry of "Adept" key as well.

    You can get the details from :

    http://helpx.adobe.com/digital-editions/kb/error-e_act_not_ready.html

    I hope it helps.