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gijs_1091
Participant
July 21, 2025
Question

Cannot deauthorize Digital Editions

  • July 21, 2025
  • 1 reply
  • 116 views

Hi,

 

I recently migrated to a new Macbook (using the mac migration function). When I try to open an .acsm file I get the message:

 

E_ACT_NOT_READY

 

I have checked these forums and the advice was to deauthorize and authorize again.

When trying to deauthorize via the app it states "Unable to Erase Authorization. Please try again after some time". So I went to the ' ~/Library/Application Support/' to look for the Adobe folder, but it is not there. I am able to see all other folders there , including hidden ones, so it's not an issue of not able to see hidden files, it's just not there. So in short I also cannot execute the workaround of deleting the activation.dat file.

Fully stuck now since no internet post seems to advice on what to try now.

Hope someone can help.

    1 reply

    G
    gijs_1091Author
    Participant
    July 21, 2025

    What seemed to work is the following:

     

    You can try resetting ADE's activation info using the Terminal. This is a workaround and only recommended if you're comfortable with Terminal commands:

     
    rm -rf ~/Library/Application\ Support/Adobe/Digital\ Editions
     

    This deletes all authorization info. Then reinstall ADE and try again.

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