Cannot erase ADE authorization with my password

Question

I haven't been able to use Adobe Digital Editions for some time. I receive "error! Check activation" every time I  download a book from OverDrive. My computer is authorized. Directions are to erase the authorization and authorize again. I usually first get an error that states " can't do that right now try again later" I immediately try again and it doesn't take my password. This is the same password I use with my Adobe account. I have Adobe CC. Don't know where to go from here. Should I reset my Adobe password?

Nanaky · Answer

Windows:

Close all applications.

Press WINDOWS + R.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

Remove the Adept Folder.

In the Confirm Key Delete dialog, click OK.

Close the Registry Editor.

Open Adobe Digital Editions and reauthorize..

Macintosh:

quit Adobe Digital Editions.

Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Open Adobe Digital Editions and reauthorize.

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