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A
Anonymous
May 4, 2015
Answered

Cannot erase authorization. "Unable to erase authorization. Please try after some time." Please help!!

  • May 4, 2015
  • 2 replies
  • 2837 views

I am having a number of problems with Digital Editions, and I have tried the chat options numerous times but no one seems to be able to help me. I cannot express how disappointed I am with Adobe. I have an ebook that I paid a lot of money for and I need to access it for work, but when I try to download the e-book I get the error message E_ACT_NOT_READY. The forums say I need to deauthorise my account, but when I try to erase authorization I get the message "Unable to erase authorization. Please try after some time." This has been happening for weeks. For 2 weeks I have been trying to solve this problem. Can somebody please help me or give me a phone number to call to reach adobe? I am desperate at this point.

    This topic has been closed for replies.
    Correct answer shreya

    If due to some reason, you are unable to deauthorize ADE, follow the below steps:

    Mac:

    1. Go-> Go to folder.

    Go to folder dialog will appear.

    2. Type   ~/Library/Application Support/Adobe/Digital Editions

    drag the activation.dat file to the trash.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    Windows:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Your authorization will be deleted.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    2 replies

    DavoFaulkner
    DavoFaulkner
    Participant
    March 6, 2017

    I have the same problem.

    Tried the regedit solution to no avail.

    Useless.

      S
      Adobe Employee
      shreyaCorrect answer
      Adobe Employee
      May 4, 2015

      If due to some reason, you are unable to deauthorize ADE, follow the below steps:

      Mac:

      1. Go-> Go to folder.

      Go to folder dialog will appear.

      2. Type   ~/Library/Application Support/Adobe/Digital Editions

      drag the activation.dat file to the trash.

      ADE will be deauthorized now.

      Now Authorize ADE again.

      ADE will be deauthorized now.

      Now Authorize ADE again.

      Windows:

      Choose Start > Run.

      In the Open text box, type regedit and then press Enter. The Registry Editor opens.

      In the left pane of the Registry Editor, locate the following registry key:

      HKEY_CURRENT_USER\Software\Adobe\Adept

      Right-click the Adept key and choose Delete.

      In the Confirm Key Delete dialog, click OK.

      Your authorization will be deleted.

      ADE will be deauthorized now.

      Now Authorize ADE again.

        A
        Anonymous
        May 5, 2015

        Thank you so much!! this finally worked!

        N
        NM02
        Participant
        June 4, 2015

        I am having the same problem but am not able to find the .dat files. I assume they are hidden or invisible, how can I find them? Thank you.

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