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Participant
October 24, 2017
Question

cannot open my book on a different computer with the same adobeID

  • October 24, 2017
  • 3 replies
  • 517 views

Maybe that is a silly question but I have went through FAQ shared by adobe and found no clear answer how the adobeID and uuid works... To give some background: my AdobeID is authorised on two different computers (win7 and win10) and on each the same account have a different urn:uuid which prevents me from opening my book (in mean time I had to reset my adobeID password and both machines have different version of ADE installed 3.0 and 4.5 - not sure if this is crucial info here). So my questions is:

Is it normal that a different uuid is assigned to the same adobeID on each computer? Are the ebooks sold and then assigned only for one computer? If that is true I will ask for a refund because on the vendor page it was clearly stated that with ADE I will be able to read the book on multiple devices/computers...

This topic has been closed for replies.

3 replies

Adobe Employee
April 17, 2018

Hi,

An Adobe ID used to authorise 2 different computers should have the same uuid. It is strange that you see two different ones there. It would be helpful if you could send me a private message and include screenshots of authorisation information dialog box from Adobe Digital Editions from both the machines.

The version of ADE being used would Not have any impact on this.

Regards,

Sharad

Participating Frequently
April 17, 2018

I have this problem... How do I send you a private message with attachments?