Skip to main content
Participant
February 26, 2016
Answered

Cannot read ANY book -- even purchased. code E_ADEPT_INTERNAL. Can't deauthorize/reauthorize computer: "Unable to Erase Authorization. Please try after some time." Have been trying for two weeks....

  • February 26, 2016
  • 2 replies
  • 957 views

Cannot read ANY book -- even purchased. code E_ADEPT_INTERNAL. Can't deauthorize/reauthorize computer: "Unable to Erase Authorization. Please try after some time." Have been trying for two weeks....

    This topic has been closed for replies.
    Correct answer Nanaky

    Windows:

    1. Close all applications.
    2. Choose Start > Run.
    3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
    5. Select the Adept key.
    6. Choose File > Export.
    7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
    8. Right-click the Adept key and choose Delete.
    9. In the Confirm Key Delete dialog, click OK.
    10. Close the Registry Editor.
    11. Open Adobe Digital Editions and reauthorize.

    Macintosh:

    1. quit Adobe Digital Editions.
    2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
      If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
    3. Open Adobe Digital Editions and reauthorize.

    2 replies

    August 10, 2016

    Thanks! it works again.

    Nanaky
    Participating Frequently
    August 10, 2016

    Fine^^

    Nanaky
    NanakyCorrect answer
    Participating Frequently
    February 29, 2016

    Windows:

    1. Close all applications.
    2. Choose Start > Run.
    3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
    5. Select the Adept key.
    6. Choose File > Export.
    7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
    8. Right-click the Adept key and choose Delete.
    9. In the Confirm Key Delete dialog, click OK.
    10. Close the Registry Editor.
    11. Open Adobe Digital Editions and reauthorize.

    Macintosh:

    1. quit Adobe Digital Editions.
    2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
      If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
    3. Open Adobe Digital Editions and reauthorize.
    Participant
    February 29, 2016

    THANKS!!!!!

    Nanaky
    Participating Frequently
    March 5, 2016

    You are welcome.