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R
Reel Cowboys
Inspiring
October 21, 2022
Question

Cannot Remove Authorization

  • October 21, 2022
  • 1 reply
  • 101 views

I am trying to open an acsm ebook from my public library online. It was working before, but now ADE gives me an
"Error! Check Activation" message.

 

So I check my activation and everything is in place. I Go to Deauthorize my computer. I put int he username and password (tested on the Adobe site), press the "Continue" button, Then I am given the option to "Erase Authorization". When I do that, it just comes back the the login screen and gives me a message that says "Unable to Erase Authentication. Please try again after some time."

 

I have uninstalled and reinstalled several times, no change.

 

Ideas?

    This topic has been closed for replies.

    1 reply

    R
    Reel CowboysAuthor
    Inspiring
    October 24, 2022

    I just found this solution.

    _____________________

    Windows:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Your authorization will be deleted.

    ADE will be deauthorized now.

    Now Authorize ADE again

    _____________________

    I hope it helps another person with the same problem,

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