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darrenm63206422
Participant
August 23, 2016
Question

Cant authorise new computer error message says adobe ID used before?

  • August 23, 2016
  • 1 reply
  • 150 views

I have previously authorised a computer using my ID and password.

I have since given that computer up and am trying to authorise a new one.

I am getting a message say the ID has been used before and therefore I cannot authorise the new one.

Any help would be great.

Darren

    This topic has been closed for replies.

    1 reply

    Nanaky
    Nanaky
    Participating Frequently
    August 24, 2016

    Windows:

        Close all applications.

        Choose Start > Run.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Select the Adept key.

        Choose File > Export.

        In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

        Right-click the Adept key and choose Delete.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

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