Change email on adobe digital editions

Forum|Forum|10 years ago
June 11, 2016
2 replies
319 views

I downloaded the update of my adobe digital editions and now I can't download books from my library. I have tried to erase the device but the email is my old email and it won't allow me to change it to the new email. What do i do?qY

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rkgrostefonAuthor

Participant

Thanks John, I have already done that and chatted with two staff. They both told me they can't help and to the forums for answers and they gave me this link

John T Smith

Community Expert

Your account information is held in the Adobe system, so no other user in an open forum is going to be able to help

The only thing I can suggest is to completely deactivate your old account (which, unfortunately, may also require Adobe chat) and then create a completely new account with the correct information