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A
Anonymous
September 21, 2010
Question

Changing activation on MAC

  • September 21, 2010
  • 1 reply
  • 1247 views

I downloaded a book which needed digital edition.  I did not know that my husband had already downloaded Digital Edition and activated with his login on my Macbook Pro.  I downloaded Digital Edition to my MAC and activated it with my login.  I cannot see the book I downloaded.  How do I change the activation back to his login so I can see the book?

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    1 reply

    A
    Anonymous
    September 22, 2010

    Try this, hope it helps...

    Q: I receive the error "Error              getting license" or "License fulfilled by a different user"
    A:

    1. Deauthorize Adobe Digital              Editions

    a. Open Adobe Digital Editions

    b. On your keyboard, simultaneously              press the Ctrl, Shift, and D buttons (if on Windows) or the Cmd,              Shift, and D buttons (if on a Mac)

    c. Click the button that says              Deauthorize Computer

    When you do this, close Digital Editions and upon restarting it, it should ask you to authorize with a current or new account. I hope this helps. I went through a similar problem on a PC so it might not be the same, but worth a shot.
    Be careful not to activate / reactivate the computer and or devices too many times, or you will have to contact customer support to increase your allowable activations of which the default is 6 computers, and 6 devices.

    Good Luck!



    A
    Anonymous
    September 22, 2010

    Thanks. That worked.

    Date: Wed, 22 Sep 2010 06:49:30 -0600

    From: forums@adobe.com

    To: czagula@hotmail.com

    Subject: Changing activation on MAC

    Try this, hope it helps...

    Q: * I receive the error "*Error getting license" or "License fulfilled by a different user"

    A:

    1. Deauthorize Adobe Digital Editions

    a. Open Adobe Digital Editions

    b. On your keyboard, simultaneously press the Ctrl, Shift, and D buttons (if on Windows) or the Cmd, Shift, and D buttons (if on a Mac)

    c. Click the button that says Deauthorize Computer

    When you do this, close Digital Editions and upon restarting it, it should ask you to authorize with a current or new account. I hope this helps. I went through a similar problem on a PC so it might not be the same, but worth a shot.

    Be careful not to activate / reactivate the computer and or devices too many times, or you will have to contact customer support to increase your allowable activations of which the default is 6 computers, and 6 devices.

    Good Luck!

    >

    A
    Anonymous
    September 23, 2010

    Glad to hear it. Happy reading!

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