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A
Anonymous
March 31, 2015
Question

Check Activation error message

  • March 31, 2015
  • 2 replies
  • 627 views

Bought a new laptop and cannot download epub books like I used to be able to. I receive "Error! Check activation" Anyone know what causes this? I have already completed authorization process.

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    2 replies

    B
    briank99751229
    Participating Frequently
    December 9, 2016

    Success!!!!!

    None of the prior steps helped me at all.  However, what I just did that worked was to delete ALL versions of ADE on my computer and reinstall version 4.0. 

    I had updated from v3.0 to v4.5.2 to deal with the ASCM files type but got in the same endless loop of failure to authorize or failure to connect to authentication server, both errors (falsely) suggesting I was not connect to the internet.

    The registry editing, DE-authorizing/re-authorizing, shutting down windows firewall/Norton antivirus etc. just cycled me through these error messages without solving the problem. 

    I don't even know when v4.0 was downloaded or if it was automatic at some point, but by uninstalling v3.0 and v4.5 and selectively installing v4.0 everything worked the way it should.

    I must say I found the chat people with whom you connect when you click the Help tab in ADE was worthless (actually worse than worthless since the snarkily pointed out it was free if necessary software and therefor not supported) and the Forum articles simply cycled me through useless and sometimes scary (deactivating all my PC's security features) steps without resolving the problem.

    V4.0 works as it should.   Now I just have to figure out how to assure it will not auto-update and put me back in server failure hell.

    Hope this helps others.  Good Luck out there...

    S
    Adobe Employee
    shreya
    Adobe Employee
    April 1, 2015

    For this problem, you need to deauthorize and authorize ADE again.

    Launch ADE

    Help -> Erase authorization.

    ADE will be deauhorized.

    Now again AUTHORIZE ADE

    Help-> authorize computer.

    Error will be fixed !!

    A
    axelnagy
    Participant
    April 1, 2015

    Hello,

    I have the same problem with the "check activation" error. But unfortunately, I can't erase the registration. Trying this results in a "registration can't be erased, try later" (like this, I'm using the german version of ADE)- De-installing and re-installing also did not solve the problem - the computer is still registrated aftr de-installation of ADE. I also can't find any downlload location of older ADE versions...

    S
    Adobe Employee
    shreya
    Adobe Employee
    April 1, 2015

    If due to some reason, you are unable to deauthorize ADE, follow the below steps:

    Mac: Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    Windows:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Your authorization will be deleted.

    ADE will be deauthorized now.

    Now Authorize ADE again.

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