Participant

Answered

Client certificate id invalid?

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Hej,
I have a problem. Every time I try to open one of my books, I get this message:

Someone can help with this?

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edwardt91362616Correct answer

Participant

Work Around I have found is - Delete version 4.5, download version 3.0 from the page you got 4.5 from, you will encounter this error- Error "E_ADEPT_INTERNAL" | Download protected e-book | Digital Editions (follow steps here to fix error and it should work)

cristhianc7671195

Participant

That link is for the latest one, above said that we need version 3.0, I do what you said with the link you provide and nothing happens

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S

Susan510

Participant

I did all of this, and yes, it worked. Glad to have 3.0 back--it never crashed the way the 4.0 did. Hoping to keep this one. Thanks for the details.

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AJIT_M

Inspiring

Hi,

We have fixed the issue, please follow the steps mentioned in the below article-

Error: RET_RECORD_CORE_INVALID_CLIENT_CERT

Regards,

Ajit

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G

gwenaellem43688799

Participating Frequently

je viens de le faire et ca ne marche pas chez moi je suis sous windows 10 et ADE ne s'ouvre toujours pas

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AJIT_M

Inspiring

Hi,

Please try to un-install the current version of ADE from your machine and then try to install ADE from the below URL and see if that resolve the issue-

Adobe Digital Editions | Download

Regards,

Ajit

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AJIT_M

Inspiring

Hi,

We are working on this issue on priority and I will keep you posted once the fix is available for ADE 4.5.

Regards,
Ajit

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darlaj11231560

Participating Frequently

No, that is not a correct answer, Adobe. It's a work around, but doesn't fix the 4.5.7

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edwardt91362616Correct answer

Participant

Work Around I have found is - Delete version 4.5, download version 3.0 from the page you got 4.5 from, you will encounter this error- Error "E_ADEPT_INTERNAL" | Download protected e-book | Digital Editions (follow steps here to fix error and it should work)

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R

roa54779169

Participant

This worked! You are a life saver.

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edwardr22314911

Participant

I have the same problem. has it been fixed? Adobe - please respond.

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John T Smith

Community Expert

This is a public forum with "some" Adobe staff participation, use the links below to make a report

https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform for feature requests or bug reports

-or Feedback forum https://forums.adobe.com/community/creative_cloud/desktop-app/content

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edwardr22314911

Participant

thanks

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gwenaellem43688799

Participating Frequently

meme probleme ici aussi pas moyen d'ouvrir un livre et en plus il m'a vider ma liseuse incroyable pas moyen d'ouvrir

que fait ADOBE ?????

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roa54779169

Participant

I am having the same problem and Adobe's response to this is honestly ridiculous. So many of us rely on this program for educational purposes so to have it suddenly stop functioning is incredibly detrimental. There are so many of us with the same exact problem and I am sincerely hoping that Adobe gets it together and fixes this. This is unacceptable for a company like Adobe.

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valeriag66953145

Participant

I have the same problem! and I agree that the service should not have any problem of this type, especially when the it involves educational content. We will all appreciate if you solve it as soon as posible because we all are getting behind in our classes. Thank you!

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