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janstuck
janstuck
Participant
September 17, 2014
Question

Computer authorization dialogue box frozen

  • September 17, 2014
  • 1 reply
  • 179 views

I am trying to transfer books between old and new laptops.  Having copied them to a pen drive I get a computer authorization dialogue box asking for my id and password.  However it won't let me enter anything into the boxes. What am I doing wrong?

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    1 reply

    T
    tsmith163
    Participating Frequently
    September 18, 2014

    Is the ADE on the new machine authorized with the same AdobeID as the ADE on the old machine? If so, you should not need to reenter your id and password on the new machine.

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