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Leonard_Bush
Leonard_Bush
Participating Frequently
July 20, 2015

Ok, I assume you're using the same Adobe ID for this forum so it would seem the ID is valid.

Was this ID working with Adobe Digital Editions (ADE) in the past?

What has changed, was ADE updated, re-installed?

Did you delete/re-install ADE in an attempt to resolve the problem?

Is your goal to read a book that has already been purchased?

Leonard_Bush
Leonard_Bush
Participating Frequently
July 17, 2015

First do you have an Adobe ID or an ID from another Vendor?

Your screen shot shows your trying to activate with an account from the vendor "Saravia"  is that where the ID  neobruno9@hotmail.com  was created?

The EBook Vendor field must match the ID you are trying to activate with.

N
neobruno9Author
Participant
July 17, 2015

I have both IDS, ONE FROM THE VENDOR AND ONE FRON ADOBE. BOTH ID'S AND PASSWORDS ARE THE SAME. THE SAME EMAIL I USED TO CREATE MY ADOBE ID I USED TO CREATE THE VENDOR'S ID. AND I ALSO USED THE SAME PASSWOR FOR BOTH. SO HOWCOME IT IS INCORRECT?

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