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gabriele86
Participant
March 12, 2014
Question

Computer ohne eine ID autorisiert

  • March 12, 2014
  • 1 reply
  • 1409 views

Ich habe auf meinem PC Adobe Digital Editions eingerichtet und ohne eine ID autorisiert. Nun möchte ich die Autorisation ändern. Ich habe eine Adobe ID, wenn ich aber die eingebe, erhalte ich die Fehlermeldung:Sie können diesen PC nicht mit einer adobe ID autorisieren, die zuvor verwendet wurde, um andere Computer oder Mobilgeräte zu autorisieren. versuchen Sie es erneut.

Meine Frage: was soll ich erneut versuchen oder kann ich die adobe ID löschen und eine neue anlegen?

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    1 reply

    P
    petra_sabine
    Participating Frequently
    July 9, 2015

    Hallo,ich habe das gleiche Problem.Bis jetzt auch keine Hilfe bekommen.

    Petra

    Dominic Michael
    Adobe Employee
    Dominic Michael
    Adobe Employee
    July 10, 2015

    This reason behind this error message. This device is activated with an Anonymous account which has a unique UUID stored in the registry. When you try to activate the same machine with different Adobe ID (UUID), this error message will be thrown.

    Solution1: Deactivate the anonymous account and activate with the existing Adobe ID

    Note: In this case, the books you have fulfilled with the Anonymous account will be permanently lost.

    If you like to continue reading the books fulfilled by Anonymous account, you have to follow solution 2

    Solution 2: You have to assign the UUID of anonymous ID to newly created Adobe ID. For more information please refer to, Adobe Digital Editions – Anonymous Activation

    Hope this solves your issue.

    P
    petra_sabine
    Participating Frequently
    July 10, 2015

    Hallo, danke, das haben mir die Kollegen von Weltbild schon mitgeteilt. Ich kann aber meine Id nicht löschen. Ich brauche dringend telefonisch Hilfe. Danke, Petra Schröder

    Von meinem Sony Xperia™-Smartphone gesendet

    -

    Dominic Michael schrieb -

    >

    >Computer ohne eine ID autorisiert

    >created by Dominic Michael in Adobe Digital Editions - View the full discussion

    >This reason behind this error message. This device is activated with an Anonymous account which has a unique UUID stored in the registry. When you try to activate the same machine with different Adobe ID (UUID), this error message will be thrown.

    > 

    >Solution1: Deactivate the anonymous account and activate with the existing Adobe ID

    > 

    >Note: In this case, the books you have fulfilled with the Anonymous account will be permanently lost.

    > 

    >If you like to continue reading the books fulfilled by Anonymous account, you have to follow solution 2

    > 

    >Solution 2: You have to assign the UUID of anonymous ID to newly created Adobe ID. For more information please refer to, Adobe Digital Editions – Anonymous Activation

    > 

    >Hope this solves your issue.

    >

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