Computer won't accept my ID/password

Forum|Forum|9 years ago
May 15, 2016
3 replies
1703 views

Hey there!

I just downloaded Adobe Digital Editions and whenever I try to registrate my computer with the ID, it tells my that either my ID or password is wrong. I've already changed my password and am able to log in on the Adobe ID website, but the program still won't accept it. The strange thing is, on my laptop everything works perfectly (there I've downloaded the program a few years ago and it worked instantly).

Has anyone an idea how to fix this?

Thanks in advance.

adobe id and password do not match

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A

Anonymous

I am having the exact same problem. I did have access to the ebooks I downloaded from my university account however now its asking to enter my Adobe Id and password. It now says incorrect username or password? I use the same adobe id and password to access the adobe website and no problems just with this product.

I had a 'chat' online with Vipin from adobe, however no advice expect to come here. I think that I will have to get advice from my university network and since I have good relationships with the Student Union I will definitely mention that this company is not helpful especially when it affects your life.

John T Smith

Community Expert

When you are installing or updating, that is MOST LIKELY your computer operating system asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password https://forums.adobe.com/thread/2139902

dominiquem22331229

Participant

I have exactly the same problem : my ID and password are accepted on the Website but in the meantime, although my computer is still connected on Internet, I receive an error message.

Has anabody found a solution inbetween ?