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SonyReaderMaven
Participating Frequently
February 15, 2010
Question

Computer won't stay authorized for ADE

  • February 15, 2010
  • 3 replies
  • 1654 views

I can't track down this problem.  Previous threads have indicated that this is related to trouble writing to the registry, possibly from an antivirus program, registry cleaner or "permissions issue".

After using a selective startup to disable all non-essential services and disabling my AVG antivirus and ZoneAlarm firewall and uninstalling all registry cleaners and similar utilities, I am still baffled.  I am unclear as to what is meant by "permissions issue."  Every other program seems to be able to write to the registry.

Linked to this is the mysterious "Adobe Error -474 that pops up when I am trying to use my Sony Reader Library software.  Of course I don't use the Sony Library now because too many attempts will cause the "too many activations" problem which it took Adobe Support a week to reset.

I am considering an uninstall of ADE and manual purge of all registry references to ADE followed by a reinstall of ADE to see if that will help, but I don't have enough information about what ADE normally puts in the registry.

Adobe software is normally extremely reliable over many systems and configurations but this is a sad exception.

I would appreciate any advice.

    This topic has been closed for replies.

    3 replies

    C
    Choppermime
    Participant
    March 4, 2010

    I too am having this problem.  Have contacted sony techs and they  performed actions in my computer

    and still cannot fix it.  They say it is a software problem between sony reader and adobe edition.  I have a tech that is to call me tomorrow between 9-3PM- Will see what happens.  I will follow this thread for advice and info-  Thanks-  CM

    M
    Monorail007
    Participating Frequently
    March 4, 2010

    Both Sony and Adobe are working on the problem. There is something that might work temporarily until a perm fix is made. Try creating a new user ID on you Windows application. This worked for me. It's not perfect but at least I had access to my Libraries.

    S
    SonyReaderMavenAuthor
    Participating Frequently
    March 8, 2010

    Monorail007 wrote:


    There is something that might work temporarily until a perm fix is made. Try creating a new user ID on you Windows application. This worked for me. It's not perfect but at least I had access to my Libraries.

    Correct - this is a viable workaround that has been known to Adobe since 2008.  Read in this thread post # 9  by Bentley Wolfe,
    Senior Support Engineer, Flash/Flash Player/Digital Editions:

    http://forums.adobe.com/message/2177088

    M
    Monorail007
    Participating Frequently
    February 20, 2010

    Hello fellow Ereader companion!!! Adobe has not solved the problem neither has Sony or AVG. I have open problem tickets with all 3. While working with Sony corporate on the East Coast (not the engineers in San Diego) I was able to download books to my library. However to do this I had to disable everything from my startup menu, and the gentleman from Sony had to deauthorize my PC. When I signed in I wasthen authorized and quickly downloaded books I had already purchased. However even with everything turned off and bringing up my PC in safe mode with networking, it would not stay authorized.

    This Monday I'll be talking to Sony for updates. I speak only to corporate since I got angry enough to contact Sony in Japan to try and get results.

    AS for Adobe the last update to my posting told me to authorize my computer even though I had told them that I had received the too many activation error again. I guess they can't read very well. If you wish to contact me directly my email is monorail007@sbcglobal.net

    S
    SonyReaderMavenAuthor
    Participating Frequently
    February 22, 2010

    This Monday I'll be talking to Sony for updates. I speak only to corporate since I got angry enough to contact Sony in Japan to try and get results.

    AS for Adobe the last update to my posting told me to authorize my computer even though I had told them that I had received the too many activation error again. I guess they can't read very well. If you wish to contact me directly my email is monorail007@sbcglobal.net

    Thank you for your efforts!!

    You would think that Adobe and Sony would take the initiative to work together to solve this.

    S
    SonyReaderMavenAuthor
    Participating Frequently
    February 15, 2010

    And now, having tried some more troubleshooting on my own, I am back to Too_Many_Activations.

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