Skip to main content
Participant
January 20, 2014
Question

connect two different email addresses to ADE

  • January 20, 2014
  • 1 reply
  • 5719 views

Because i did not have access to my first email address i made a second account. this gives me the problem that i cannot read the books made available through ADE using my first account. i read in your help that it is possible for you to connect both these email addresses. i hope you will help to do this so that i can read my first ± 100 books, which is now not possible.

This topic has been closed for replies.

1 reply

Inspiring
January 20, 2014

No, I don't think they can merge the accounts, especially if you can't even access the old account.

You need to set yourself up just to use the old account.

Sorry this is all a bit confusing below; it is confusing and I don't know how to explain it any clearer.

If you still remember the password for the old account you can still log in at the Adobe website using the old email;

even though it may not still be a valid email it is still a valid userid to access your Adobe account.

If you don't have access to your old email and don't remember the password, try Adobe Live Chat (~~~1 below)  to see if they can recover your access to the old account for you.

Having accessed the account you can change the email associated with the account to your new email, (but see ~~~2 below)

and then deregister ADE from the new account (ctrl-shift-D, cmd-shift-D on Mac), and register ADE with the old account (using its new name).

You will then be able to read your old books;  but not any books you have on the new account, I hope you don't have any yet.

If you do have bought books you want to keep on the new account already, see ~~~3 below.

~~~ 1

Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html,

or as a slight short cut try http://helpx.adobe.com/contact.html?product=digital-editions&topic=using-my-product-or-service

Choose topic ‘'Signing into my Account' , and then click on 'I still need help';

then you should see 'Chat with an Agent' at the bottom of the page.

Depending on screen resolution, you may need to scroll down a bit to see the Chat with an Agent' bit, just under 'Ask our Experts'.

'Ask our experts' will indeed just lead you back to this forum.

Sometimes you will get ‘Sorry! All agents are busy— please check back soon.’

Don’t refresh the page, just hang on and it should eventually go to ‘Chat Now, and agent is available’.

~~~2

You can change the email used to identify a particular Adobe account, as I said above.

However, you can't have two accounts identified by the same email (it wouldn't know which one you were trying to identify).

If you have already created a new account using your new email, you can't immediately associate the old account with that email.

Many email providers allow variant email addresses. 

For example if you are 'fred@gmail.com', then 'fred+adobe@gmail.com' will also arrive at your 'fred.gmail.com' account.

So then you can change the email address on you old Adobe account to 'fred+adobe@gmail.com'.

Google will treat the two email addresses the same, but Adobe will see them as different.

You will now have old (useful) Adobe account  'fred+adobe@gmail.com',

and new (useless) Adobe account 'fred@gmail.com' which you can forget about.

Slightly more complicated to start with, but may save confusion later,

log in to your new Adobe account (using 'fred@gmail.com') and change it to use the email  'fred+deadnow@gmail.com'.

log in to you old Adobe account (using 'old@email.com') and change it to use the email 'fred@gmail.com'.

~~~3

The only way I know round this is to use a DRM stripper such as epubee BEFORE you deauthorize the device.

I do NOT advocate using such code to get around the valid limitations placed on a DRM book.

However, where the problem arises only because of the ineptness of Adobe's ADEPT DRM infrastructure and its implementation,

such a measure is totally justifiable.


SherryvdBAuthor
Participant
January 20, 2014

Dear sjpt,

I tried to log in with my first ADE account as I still have my password. I get the following responce:

Required Password Reset

To protect the security of your account, you must reset your password. Please check your inbox for an email we just sent you with instructions for how to reset your password and log into your account.

So Adobe sends me an email to the not accessable email account and I cannot reset my password, thus a very small circle, and i am still not able to open my first ebooks with ADE on the computer. my first books were added to ADE January 2013. if I want to open them then I get the error #2038. With a different book I get the message: the licence of this document is for another user account, in my case my first account with ADE to which I cannot reset my password.

I am at lost.

Inspiring
January 20, 2014

I'd forgotten about the Required Password Reset bit;  Adobe forced this after their security breech a couple of months ago.

Live Chat (at my ~~~ 1 above) should be able to help with gaining access to the old account.  Good luck.

Don't mention (ADE) Digital Editions when asking about accounts.

The Adobe account/ID applies to all products and Adobe services.

If you mention ADE, they may just say, 'oh, that's a free product and we don't support it'

Some of the agents are more helpful and knowledgable than others; if you don't have any luck the first time it may be worth trying again.