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sandhills14
Participant
Dec 20, 2014 3:09 PM UTC
Question

Connection Error: Digital editions could no connect to the activation server.

Hi. I'm using Windows 7 and Adobe Digital Editions 4.0.2. Every time I try to authorize my computer with my Adobe-ID (which is working properly since I can log in to my Adobe account without any trouble) it says "connection error: digital editions could not connect to the activation server. Please check that you are connected to the internet." although my internet connection is working properly.

I tried deinstalling and reinstalling ADE, I deactivated my firewall, I've tried to download ADE via Internet Explorer (I'm usually using Firefox) with all the settings recommended here: http://tohellmylovewithyou.wordpress.com/2010/08/05/ade/ , and deleting the authorization is not possible and thus does not work either.

None of these things has helped and I haven't found any other recommendations in forums or elswhere.

Could someone help me solve this problem?

Thanks a lot!

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    10 replies

    sonja1983
    Participant
    Feb 18, 2019 5:49 PM UTC

    I could authorise on version 3, but I kept on getting a connection error when trying to open a protected acsm file.

    What worked for me was that I set Internet Explorer as my default browser and reset the settings in internet explorer: tools - internet options - advanced - reset.

    After that I did not get the connection error message anymore and I could open the file.

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    Adobe_Digital_Editions_4_
    Participant
    Dec 29, 2014 11:42 AM UTC

    I have a new Kobo Aura ebook and I experience the same problem..."E_AUTH_NOT_READY" error!

    Chat assistance doesn't work...help us please! My Adobe ID account is ok but I can't authorize my pc and so I can't transfer ebook protected.

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    IroquoisAve
    Participant
    Dec 29, 2014 1:12 PM UTC

    Try downloading 3.0 version and ensure kobo is connected to computer u r trying to authorize.

    Leanne

    Sent from my iPhone

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    Adobe_Digital_Editions_4_
    Participant
    Dec 29, 2014 2:10 PM UTC

    I tried with the 3.0 version but nothing changes. Same "E_AUTH_NOT_READY" error trying to authorize computer and ebook.

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    Participant
    Dec 28, 2014 1:04 PM UTC

    I am having the same problem.

    would love to know how to fix it, i have tried everything.

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    Kathy96
    Participant
    Dec 28, 2014 2:08 PM UTC

    We fixed the problem by downloading version 3. This then worked.

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    Kathy96
    Participant
    Dec 27, 2014 4:14 PM UTC

    I am getting the same error.

    Yay - the content is now so protected even I cannot read it.

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    IroquoisAve
    Participant
    Dec 26, 2014 9:50 PM UTC

    I am having the same issue. new kobo aura and cant put any library books on it!

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    Participant
    Dec 26, 2014 10:41 AM UTC

    Have the same problem (different laptop), but cannot get connected to authorise pc????? very frustrating

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