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renetteb11860453
renetteb11860453
Participant
December 20, 2016
Question

connection error when authorization account

  • December 20, 2016
  • 1 reply
  • 219 views

I recently downloaded this eBook from my local library. To view this eBook I had to download Adobe Digital Editions. After I this did, I clicked the eBook, and I was prompted to sign into my Adobe account. I put in all the correct information and received a message stating connection error. My computer is connected to the internet and no matter how many times I try, I can not login. Is there anyway this can be fixed so I can read my eBook?

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    1 reply

    davidm8697045
    davidm8697045
    Participant
    December 21, 2016

    What was the solution

    renetteb11860453
    renetteb11860453Author
    Participant
    December 23, 2016

    I don't know the solution, that's what I'm trying to figure out.

    davidm8697045
    davidm8697045
    Participant
    December 23, 2016

    I called HP support and after a lot of effort, problem was solved. I

    removed all malware and and corrupted files. I then uninstalled Adobe

    digital editions and reinstalled, which enabled me to set that program as

    the default program for acsm files(library books). Adobe was no help.

    On Thu, Dec 22, 2016 at 8:04 PM, renetteb11860453 <forums_noreply@adobe.com>

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