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A
AL77
Participant
January 7, 2014
Question

De-authorizing previous ID email address

  • January 7, 2014
  • 1 reply
  • 654 views

I got a new tablet and needed to authrise it for downloading my (previously purchased) ebooks. The adobe site informed me that my password needs to be reset due to security reasons and that a mail would be sent to my registered e-mail address to guide me further. This is  problematic as I no longer have acess to this email address. I then created a new ID (removed) but only realised afterwards that it would not allow me acess to books bought under my previous ID. How do I de-authorise the old address without access to the e-mail address? Please note I use a tablet and not an e-reader hence no ADE. Thanks

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 8, 2014

    http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

    A
    AL77Author
    Participant
    January 8, 2014

    Thanks but all of these require me to be able to sign in in the first

    place. I know the e- mail address and password but the system insists that

    I change my password (security reasons) before I can sign in and the e-mail

    with the link to do so is sent to the e-mail address that I no longer have

    access to.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 8, 2014

    then click the "still need help" etc link and follow the links to contact adobe.

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