Skip to main content
S
stuartm519736
Participant
May 17, 2019
Question

Deactivating my laptop from my wife's ADE account

  • May 17, 2019
  • 1 reply
  • 172 views

My wife activated my laptop to her ADE account and now I cannot deactivate her account. I confirmed her password and Adobe ID by having her log into Adobe but the same email/password combination does not deactivate her from my laptop's ADE. I tried to uninstall and reinstall ADE but it still defaults to her account. Please how to I resolve this.

    This topic has been closed for replies.

    1 reply

    Nanaky
    Nanaky
    Participating Frequently
    May 27, 2019

    Windows:

        Close all applications.
        Press WINDOWS + R.
        In the Open text box, type regedit and then press Enter. The Registry Editor opens.
        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
        Remove the Adept Folder.
        In the Confirm Key Delete dialog, click OK.
        Close the Registry Editor.
        Open Adobe Digital Editions and reauthorize..

    Macintosh:

        quit Adobe Digital Editions.
        Navigate to /Users/Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
        Open Adobe Digital Editions and reauthorize.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices