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M
M smith
Participant
January 7, 2014
Question

device authorization

  • January 7, 2014
  • 1 reply
  • 506 views

I am unable to device authorization it gives me the folliwng code : E_AUTH_NOT_READY

    This topic has been closed for replies.

    1 reply

    S
    sjpt
    Inspiring
    January 7, 2014

    ~~~~~

    Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

    Uninstalling and reinstalling does not help, and indeed installation can even trigger this state.

    Unfortunately, it often then gives misleading error messages about what is wrong.

    A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

    Another is  "E_AUTH_NOT_READY"

    This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

    Restart ADE, and then reauthorize with your (old) Adobe ID.

    In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

    C
    Cabinowner
    Participant
    January 7, 2014

    Tried this, filled out form, hit send, all if get is a blank screen, waited for 1/2 hr.

    C
    Cabinowner
    Participant
    January 7, 2014

    Waited in the chat screen

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