Skip to main content
1
1ablehandyman
Participant
December 27, 2013
Question

Digital Editions authorization error

  • December 27, 2013
  • 2 replies
  • 2751 views

When I try to authorize my computer in Digital Editions, I get this message in red print; "You can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile device. Please try again." Digital Editions says I can authorize three computers. This one was authorized before with a diferent hard drive that died. I have not authorized any other.

    This topic has been closed for replies.

    2 replies

    D
    David__me_
    Participant
    January 4, 2017

    I removed the activation.dat file and now my Kobo downloads ebooks successfully! The advice given elsewhere in this forum was to, "navigate to /Users//Library/Applications Support/Adobe/Digital Editions and drag the activation.dat file to trash".

    This works!!!

    rosemarief25919034
    rosemarief25919034
    Participant
    May 19, 2017

    if I have a Microsoft computer where would I find that file?

    S
    sjpt
    Inspiring
    December 27, 2013

    Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

    Uninstalling and reinstalling does not help.

    Unfortunately, it often then gives misleading error messages about what is wrong.

    A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.


    This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

    Restart ADE, and then reauthorize with your (old) Adobe ID.


    In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

      1
      1ablehandymanAuthor
      Participant
      December 27, 2013

      Thanks. I'll keep this for future reference. I ended up reauthorizing my computer and nook with another old email address. But I lost 2 books that I don't remember the source I got them from.

      1ablehandyman

      Date: Fri, 27 Dec 2013 13:35:02 -0800

      From: forums_noreply@adobe.com

      To: dshumway46@msn.com

      Subject: Digital Editions authorization error

      Re: Digital Editions authorization error

      created by sjpt in Adobe Digital Editions - View the full discussion

      Sometimes ADE gets its registration/activation confused and in a semi-authorized state.Uninstalling and reinstalling does not help.Unfortunately, it often then gives misleading error messages about what is wrong.A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

      This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).Restart ADE, and then reauthorize with your (old) Adobe ID.

      In extreme cases on the mac, the following extra step has helped some people. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

      Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5960596#5960596

      Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

      To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.

      Start a new discussion in Adobe Digital Editions at Adobe Community

      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices