'digital editions could not connect to the activation server' - error - installed on vista and ID works for Myaccount, so what is the problem

Hello Nanaky

Thanks for coming back. I ordered an item from the USA which is in ADE format for me to see. So I set up ID etc but the document does not open on my laptop which has Vista. However, curiously, the same ID and steps taken have worked on my Samsung Tab 3 for me to open the document. I tried reinstall, 'without authorisation' , but to no avail. I am on this side of the pond, UK. Del Z made a few suggestions to de-authorise but that did not work because one can't click on the document as advised, it simply connects to the authorisation box below for the error to occur. You will also see below that the free stuff works in the library. It is only for this paid-for item there appears to be a problem.

Kind regards

Suniel